Customer Service Representative

3 days ago

Washington, Washington, D.C., United States ABM Industries Full time

Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Service Representative to join our team at ABM Industries. In this role, you will be the first point of contact for customers seeking routine facilities service requests.

Key Responsibilities

  • Serve as the initial contact for customers, responding to new furniture requests, temperature adjustments, cleaning requests, and other facility-related needs.
  • Portray a positive and professional attitude in all interactions, ensuring a welcoming experience for our clients.
  • Communicate clearly and effectively through verbal and written formats, including phone calls and email correspondence.
  • Answer external phone calls on behalf of the organization and route them to the appropriate department.
  • Process incoming facilities work orders requests via phone, email, and web platforms.
  • Document, assess, prioritize, classify, escalate, or dispatch personnel and information as needed.
  • Determine the best solution based on the issue and details provided by the customer.
  • Follow approved policies and procedures to ensure efficient and effective service delivery.
  • Perform additional duties as assigned or requested, such as work order analysis and assistance with project monitoring.

Requirements

  • H.S. Diploma required; some college preferred.
  • A minimum of 2+ years of call center or customer service experience is required.
  • Exemplary customer service skills, ability to multitask, strong attention to detail, and proven ability to provide quality service in a fast-paced environment are essential.
  • Knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn and use electronic devices effectively, including new software programs, mobile applications, and technological devices.
  • Bilingual is a plus.

What We Offer

  • An estimated hourly salary range of $19-20 per hour.
  • A comprehensive benefits package, including 401(k) matching and paid time off.
  • The opportunity to work in a dynamic, fast-paced environment with a renowned company like ABM Industries.

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