Customer Experience Manager

5 days ago


Draper, Utah, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels Stores. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, managing front-end operations, and leading our omnichannel processes.

Key Responsibilities
  • Customer Experience: Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations.
  • Front-End Operations: Lead the execution of class and in-store events, manage and execute shrink and safety programs, and assist with cash reconciliation and bank deposits.
  • Omnichannel Processes: Lead the omnichannel processes, including planning and managing the completion of the framing workload in partnership with the Store Manager.
  • Team Management: Train, observe, and coach the customer experience team to achieve results, participate in the performance management process, and support Talent Development of your team.
  • Leadership: Serve as Manager on Duty (MOD), interact with others in an accepting and respectful manner, and promote commitment to the organization's vision and values.
Requirements
  • Experience: Retail management experience preferred.
  • Skills: Ability to remain standing for long periods of time, ability to move throughout the store, regular bending, lifting, carrying, reaching, and stretching.
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.



  • Draper, Utah, United States Studio McGee Full time

    About Studio McGeeStudio McGee is a leading home design brand that has revolutionized the industry with its approachable and aspirational design philosophy. Founded in 2014, the company has grown exponentially, expanding its footprint through digital communities and unconventional partnerships.Job OverviewWe are seeking a highly motivated and...

  • Retail Sales Lead

    1 week ago


    Draper, Utah, United States Event Network Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Lead to join our team at Event Network. As a Sales Lead, you will play a key role in delivering exceptional guest experiences and driving sales growth in our retail environment.Key ResponsibilitiesProvide outstanding customer service and support to guests, ensuring a positive and...


  • Draper, Utah, United States Harmons Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Harmons. As a key member of our front-end operations, you will be responsible for ensuring the smooth and efficient operation of our store's customer service area.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to all customers,...


  • Draper, Utah, United States Egnyte Full time

    CUSTOMER SUCCESS MANAGERLocation: RemoteAbout the RoleAt Egnyte, we are dedicated to creating opportunities for exceptional individuals. We recognize the significance of every position and value each member of our team. With over 22,000 clients globally, you have the chance to make a difference by safeguarding their critical data.Joining Egnyte means...


  • Draper, Utah, United States Egnyte Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional service and support to our financial services customers.Key ResponsibilitiesDevelop and execute customer success...


  • Draper, Utah, United States Egnyte Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a key member of our Financial Services team, you will be responsible for driving customer success and growth in the financial industry.Key ResponsibilitiesDevelop and execute a strategy to engage and retain our financial services...


  • Draper, Utah, United States Bill Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Bill. As a Customer Success Manager, you will play a critical role in driving revenue expansion and retention by working closely with our customers to understand their needs and provide tailored solutions to meet their business objectives.Key...


  • Draper, Utah, United States Pluralsight Full time

    Job Summary:We are seeking a highly skilled Senior Customer Success Manager to join our team at Pluralsight. As a key member of our customer success organization, you will be responsible for driving customer engagement, retention, and growth across our enterprise customer base.Key Responsibilities:Develop and execute customized customer success plans to...


  • Draper, Utah, United States Pluralsight Full time

    Job Summary:We are seeking a highly skilled Senior Customer Success Manager to join our team at Pluralsight. As a key member of our customer success organization, you will be responsible for driving customer engagement, retention, and growth across our enterprise customer base.Key Responsibilities:Develop and execute customized customer success plans to...


  • Draper, Utah, United States Bill Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Bill. As a Customer Success Manager, you will play a critical role in driving revenue expansion and retention by working closely with our customers to understand their needs and provide tailored solutions to meet their business objectives.Key...


  • Draper, Utah, United States Bill Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Bill. As a key member of our customer success team, you will be responsible for driving revenue expansion and retention by working closely with our customers to promote continual product adoption and training.Key ResponsibilitiesManage a Pooled Book...


  • Draper, Utah, United States Pluralsight Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Pluralsight. As a key member of our customer success organization, you will be responsible for driving customer engagement, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers derive maximum value from our...


  • Draper, Utah, United States Acima Digital, LLC Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Acima Digital, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients by answering their questions, managing their lease payment schedules, and...


  • Draper, Utah, United States raccareers Full time

    **Job Summary**As a Bilingual Customer Service Representative at Raccareers, you will play a vital role in providing exceptional support to our customers. Your primary responsibility will be to handle inbound calls in both English and Spanish, assisting customers with their lease agreements, payment scheduling, and other related inquiries.**Key...


  • Draper, Utah, United States ALPINE HOME MEDICAL INC Full time

    **Job Summary****Key Responsibilities**We are seeking a highly skilled and customer-focused individual to join our team at Alpine Home Medical Inc. as a Customer Service Representative. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.**Key...


  • Draper, Utah, United States Pluralsight Full time

    Job Overview:The Digital Success division at Pluralsight is on the lookout for a dedicated individual contributor ready to engage deeply and assist in the growth and scalability of our organization. This role reports directly to the Senior Director of Digital Customer Success and involves close collaboration with senior leadership, operations, and data...


  • Draper, Utah, United States Apex Systems Full time

    Job Title: Customer Service RepresentativeJob Summary:Apex Systems is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Customer Service:...


  • Draper, Utah, United States 1-800 CONTACTS Full time

    About Us1-800 Contacts is a leading provider of contact lenses and eye care services. Our mission is to make it simpler, easier, and more accessible for people to get the vision care they need.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. As a key member of our sales and...


  • Draper, Utah, United States Rent-A-Center Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Rent-A-Center. As a Field Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our customers in the field.Key Responsibilities:Provide timely and effective support to customers in the field, resolving...


  • Draper, Utah, United States Apex Systems Full time

    Outbound Support Specialist OpportunityApex Systems is seeking a highly skilled and customer-focused individual to fill an Outbound Support Specialist role with our client in Draper, UT.Key Responsibilities:Provide exceptional customer service to clients via phone and other communication channels.Utilize strong problem-solving skills to resolve customer...