Customer Success Manager

5 days ago


Draper, Utah, United States Egnyte Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a key member of our Financial Services team, you will be responsible for driving customer success and growth in the financial industry.

Key Responsibilities
  • Develop and execute a strategy to engage and retain our financial services customers
  • Build and maintain strong relationships with executives at our highest priority accounts
  • Develop new tactics and strategies to solicit mindshare from our customers' executives
  • Manage select strategic accounts of high priority in Financial Services
  • Collaborate cross-functionally within Egnyte to ensure customer success
  • Lead a team of Financial focused Customer Success Managers
  • Develop processes and playbooks to enable your team to drive adoption of Egnyte's product
  • Work with your team of CSMs to ensure customer satisfaction and successful use of our software
  • Work with team to identify and mitigate accounts that are at risk to churn
Requirements
  • 8+ years of experience managing customer relationships within the financial industry
  • 5+ years of consulting and/or customer success experience focused on software solutions / SaaS
  • Executive Presence: Can engage with and carry an executive-level conversation with the C-suite of important customers
  • Entrepreneurial: Have a desire to build new processes inside a larger, high-growth organization
  • Leadership: Experience leading a Customer Success team
  • Enterprise Instinct: Can network successfully and handle difficult situations
  • Metrics: Is rigorous about being data driven and make decisions accordingly
  • Communication: Excellent written and verbal communication skills
  • BA degree or equivalent
What We Offer
  • Competitive salaries and comprehensive benefits
  • Company equity depending on role and level
  • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
  • Paid holidays and sick time
  • 401(k) Retirement Plan (Traditional and Roth)
  • Health Savings Account (HSA) and Employee Assistance Program (EAP)
  • Paid Maternal, Paternal, and Adoption Leave to help you grow your family
  • Modern and collaborative offices located in various locations
  • Gym, cell phone, and internet reimbursement
  • Free well-being apps such as Calm, Ginger, and Spring Health for Guardian
  • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
  • Your own Egnyte account with lifetime access


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