Manager of Customer Success

7 days ago


Draper, Utah, United States Egnyte Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Egnyte. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional service and support to our financial services customers.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Build and maintain strong relationships with financial services customers to understand their needs and provide tailored solutions
  • Collaborate with cross-functional teams to identify and mitigate customer risks and issues
  • Lead a team of Customer Success Managers to drive customer success and growth
  • Develop and implement processes and playbooks to enable customer success and adoption of Egnyte's products
Requirements
  • 8+ years of experience in customer success or a related field, with a strong background in financial services
  • Proven track record of driving customer satisfaction and retention
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Leadership experience, with the ability to lead and manage a team
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a leading cloud content security and governance platform
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities


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