Medical Office Coordinator

19 hours ago


Wendell, North Carolina, United States American Family Care Wendell Full time
Job SummaryAs a Medical Reception Ambassador at American Family Care Wendell, you will be the first point of contact for clinic patients, providing exceptional customer service and ensuring a smooth patient experience. Your attention to detail and ability to multitask will be essential in managing patient records, processing payments, and responding to customer inquiries.

Key Responsibilities:
  • Prepare the clinic for opening by inspecting the facility, opening systems, and registering patient appointments.
  • Greet patients, provide initial paperwork, and obtain insurance and identification cards.
  • Register patients, update records, and verify insurance accurately and timely.
  • Process patient payments, address collection and billing issues, and discharge patients accurately and timely.
  • Provide excellent customer service, answer phones, and respond to customer needs.
Requirements:
  • High School graduate or equivalent.
  • Previous medical clerical experience preferred.
  • Basic computer knowledge, e.g., Microsoft Office.
  • Positive customer service skills and ability to de-escalate heightened patient interactions.
Working Conditions:
  • Office environment with moderate noise level.
  • Potential exposure to infectious material and chemicals.
AFC Wendell is an Equal Opportunity Employer, and we prioritize diversity and inclusion in our organization.
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