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Service Technician/Advisor

2 months ago

Washington, Washington, D.C., United States Trek Bikes Full time
About Us

Trek Bikes is a dynamic company that values its employees and provides an amazing work environment. We offer competitive benefits, including flexible healthcare options, a 401(k) plan, and tuition reimbursement.

Job Description

We are seeking a skilled Service Technician/Advisor to join our team. As a key member of our service department, you will be responsible for troubleshooting and repairing bicycles, as well as providing exceptional customer service.

Key Responsibilities:
  • Troubleshoot and repair bicycles to ensure they are in excellent working condition
  • Provide exceptional customer service, including evaluating issues and recommending repairs
  • Work closely with the Service Manager to ensure seamless operations
  • Develop and maintain relationships with customers to build trust and loyalty
Requirements:
  • Excellent customer service skills and a warm, approachable manner
  • Ability to communicate effectively and work well in a team environment
  • Basic knowledge of bicycle mechanics and a willingness to learn
  • Self-motivation and a positive, team-focused mentality
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A fun and dynamic work environment
  • Employee discounts on Trek products

We are an Equal Employment Opportunity Employer and strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.