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Innkeeper - Southernmost Beach Resort

2 months ago


Key West, Florida, United States Southernmost Beach Resort Full time
Job Summary

We are seeking a highly skilled and experienced Innkeeper to join our team at Southernmost Beach Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room inventory, and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Manage room reservations, including VIP and special guest requests
  • Review front office logs and trace files daily
  • Operate the front desk computer system with ease
  • Deliver messages, packages, and mail in a timely and professional manner
  • Stay up-to-date on all rates, packages, and promotions
  • Be familiar with in-house groups and closed-out dates
  • Enforce hotel credit policies and maintain accurate records
  • Assist with emergency procedures and maintain hotel security
  • Maximize room revenue through Rooms Merchandising
  • Provide exceptional guest service and respond to inquiries in a timely manner
Requirements
  • High school diploma or equivalent required
  • At least 2-3 years of progressive experience in a hotel or related field
  • College coursework in a related field helpful
  • Previous supervisory responsibility preferred
  • Valid driver's license for the applicable state
  • Flexible and long hours sometimes required
  • Light work - exerting up to 20 pounds of force occasionally
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.