Guest Services Representative

2 weeks ago


Albuquerque, New Mexico, United States Spirehotels Full time

Front Desk Agent at Spire Hospitality

  • Location: Not specified
  • Employment Type: Full-Time/Regular
  • Job Level: Any
  • Education Level: Any
  • Experience Required: Not Applicable

Position Overview:

  • Welcome guests warmly and provide them with precise information.
  • Facilitate the check-in process and promote various marketing initiatives.
  • Authenticate credit cards and manage cash transactions efficiently.
  • Respond to phone inquiries and assist guests with their requests.
  • Address and resolve guest concerns in a professional manner.
  • Assist with safety deposit box services and other guest-related tasks.
  • Utilize office equipment and carry out additional assigned responsibilities.

Qualifications and Skills:

  • Proficient in performing mathematical calculations accurately.
  • Strong communication abilities with both internal and external clients.
  • Capable of standing and moving around the front office area.
  • Excellent command of the English language, both spoken and written.
  • Competent in using computers for data entry and information retrieval.
  • Adept at observing and responding to emergency situations.

Physical Demands: This role involves sedentary work with occasional lifting and movement.

Employee Benefits: A comprehensive benefits package including medical, dental, and vision insurance, 401k plan, life insurance, paid time off, hotel discounts, and wellness initiatives.

Spire Hospitality is an equal opportunity employer, committed to diversity and inclusion.

For more information about this opportunity, please visit the official website.



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