Guest Services Representative
2 weeks ago
Position Title: Front Desk Agent (Full-Time)
Job Category: Front Office
Job Reference: FRONT005536
Overview:
The Stanford Hotel Group is seeking a personable and enthusiastic Front Desk Agent to enhance our guest experience. This role is ideal for individuals who possess a warm demeanor and a genuine passion for customer service. The Front Desk Agent will be responsible for ensuring that guests receive outstanding service from the moment they check in until their departure.
Key Responsibilities:
- Welcome guests with a friendly attitude and assist them with their check-in and check-out processes.
- Address guest inquiries, requests, and concerns promptly and effectively.
- Maintain a thorough understanding of hotel services and amenities to provide accurate information to guests.
- Collaborate with team members to ensure a seamless guest experience.
Qualifications:
Applicants should have a high school diploma or GED, with some college education preferred. A minimum of 1-2 years of experience in customer service is required, with prior experience in a front desk role being advantageous.
Skills Required:
- Customer Service: Expert level
- Conflict Resolution: Advanced level
Preferred Skills:
- Teamwork: Expert level
- Multi-Tasking: Expert level
- Attention to Detail: Expert level
Work Environment:
We offer a competitive salary and a comprehensive benefits package, along with a dynamic and enjoyable work atmosphere.
Equal Opportunity Employer:
The Stanford Hotel Group is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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