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Guest Services Representative
2 months ago
Guest Services Representative at Spire Hospitality
- Location: Not specified
- Employment Type: Full-Time/Regular
- Job Level: Any
- Education Required: Any
- Experience Needed: Not Applicable
Position Overview:
- Welcome guests warmly and provide them with precise information
- Facilitate the check-in process and promote various marketing initiatives
- Authenticate credit cards and manage cash transactions
- Respond to phone inquiries and assist guests with their requests
- Handle guest complaints and resolve issues in a timely manner
- Assist with safety deposit box services and other guest-related tasks
- Utilize office equipment and perform additional assigned responsibilities
Qualifications and Skills:
- Proficient in performing mathematical calculations accurately
- Strong communication skills for interacting with guests and team members
- Ability to stand and navigate throughout the front office area
- Excellent command of the English language (both verbal and written)
- Computer skills for data entry and information retrieval
- Capability to observe and react to emergency situations
Physical Demands: Primarily sedentary work, with occasional lifting and movement required
Employee Benefits: Comprehensive benefits package including medical, dental, vision insurance, 401k, life insurance, paid time off, hotel discounts, and wellness programs
Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.
For more information about this opportunity, please visit the official website.