Guest Services Representative
1 week ago
Position Overview: A guest services representative plays a crucial role in ensuring a welcoming experience for visitors at the hotel. Primary responsibilities include managing guest check-ins and check-outs, facilitating room key distribution, and handling payment transactions to enhance guest satisfaction.
Available Shifts: Opportunities for part-time roles in Mid, Night Audit, and Morning shifts.
Key Responsibilities:
- Manage room booking inquiries
- Address and resolve guest issues
- Process guest departures and financial transactions
- Respond to phone inquiries and messages
- Maintain accurate reservation records
- Assist guests with various requests and inquiries
- Communicate effectively with guests and team members
- Utilize time management skills
- Exhibit strong organizational capabilities
- Employ creative problem-solving techniques
- Uphold a professional appearance
- Thrive in a dynamic work environment
Compensation: Salary commensurate with experience and shift preferences.
Job Types: Part-time, Full-time
Benefits: Flexible scheduling options available.
Experience: Preferred 1 year in customer service roles.
Language Skills: Proficiency in Spanish is preferred.
Shift Availability: Night, Overnight, Day shifts.
Work Environment: On-site position.
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Guest Services Representative
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