Guest Services Representative

1 week ago


Albuquerque, New Mexico, United States Hotel 505 Albuquerque Full time
Guest Services Representative Job Description

Position Overview: A guest services representative plays a crucial role in ensuring a welcoming experience for visitors at the hotel. Primary responsibilities include managing guest check-ins and check-outs, facilitating room key distribution, and handling payment transactions to enhance guest satisfaction.

Available Shifts: Opportunities for part-time roles in Mid, Night Audit, and Morning shifts.

Key Responsibilities:

  • Manage room booking inquiries
  • Address and resolve guest issues
  • Process guest departures and financial transactions
  • Respond to phone inquiries and messages
  • Maintain accurate reservation records
  • Assist guests with various requests and inquiries
  • Communicate effectively with guests and team members
  • Utilize time management skills
  • Exhibit strong organizational capabilities
  • Employ creative problem-solving techniques
  • Uphold a professional appearance
  • Thrive in a dynamic work environment

Compensation: Salary commensurate with experience and shift preferences.

Job Types: Part-time, Full-time

Benefits: Flexible scheduling options available.

Experience: Preferred 1 year in customer service roles.

Language Skills: Proficiency in Spanish is preferred.

Shift Availability: Night, Overnight, Day shifts.

Work Environment: On-site position.



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