Relationship Development Specialist

6 days ago


Norfolk, Virginia, United States Life Protect 247 Full time

Life Protect 24/7 is committed to delivering unparalleled customer experiences through our innovative medical and security alert system. As a Relationship Development Specialist, you will play a vital role in fostering lasting relationships with our clients, ensuring their satisfaction and loyalty. With a competitive salary of $14/hour, plus commission-based incentives, you will have the opportunity to grow professionally and financially.

Key Responsibilities

You will be responsible for handling inbound cancellation calls, addressing customer inquiries and complaints, and processing cancellations and returns. Your strong communication skills and ability to multitask will enable you to efficiently manage multiple calls simultaneously, ensuring a world-class experience for all customers.

  • Listen attentively to customer concerns and offer solutions to retain them
  • Engage with customers in a respectful and professional manner
  • Identify and report escalated issues to management
  • Provide information and answer product questions and customer concerns
Requirements

To succeed in this role, you must have excellent communication and interpersonal skills, with a strong ability to adapt to new situations. A minimum of 1-2 years of experience in customer service or a related field is required, along with a high school diploma or equivalent. We value motivation, self-discipline, and a desire to learn, making this an ideal opportunity for those seeking a challenging and rewarding career.



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