Dining Hall Operations Manager

5 days ago


Amherst, Massachusetts, United States Amherst College Full time
About the Role

We are seeking a highly skilled and experienced Dining Hall Supervisor to join our team at Amherst College. As a key member of our dining services team, you will be responsible for ensuring the smooth operation of our dining halls, providing exceptional customer service, and leading a diverse team of staff.

Key Responsibilities
  • Supervise a team of staff, including casual and student employees, to ensure excellent customer service and efficient operations.
  • Provide operational supervision, including managing inventory, scheduling, and payroll, as well as ensuring the maintenance of equipment and facilities.
  • Assist the Manager of Dining Services with performance evaluations, coaching, and problem resolution, as well as creating and updating job descriptions.
  • Develop and implement strategies to improve customer satisfaction, staff engagement, and operational efficiency.
Requirements
  • High School diploma or equivalent required; three years of related food service experience, including operational and staff supervision, preferred.
  • Current ServSafe Manager Certification or ability to achieve within six months of employment.
  • Valid driver's license and successful credentialing required to operate college vehicles.
  • Demonstrated leadership skills, including experience handling emergencies, employee relations issues, and leading a team.
  • Strong verbal and written communication, interpersonal, customer service, organizational, and time management skills.
What We Offer

Amherst College offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 403(b) retirement plan. We also offer opportunities for professional growth and development, continued learning, and career advancement.



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