Technical Support Specialist

2 weeks ago


Lombard, Illinois, United States Bel Fuse Inc. Full time

Embark on your career as a Technical Support Specialist at Bel Fuse Inc. In this role, you will address advanced technical challenges from team members while utilizing the IT department's support ticketing system. Our IT division takes pride in its role, assisting a diverse array of internal clients and requests, all while ensuring the seamless operation and production of cutting-edge products for critical sectors such as aerospace and defense.

Key Responsibilities

  • Oversee all telecommunications management.
  • Act as the primary technical expert in telephony upkeep and continuous management.
  • Manage the organization's technical framework, troubleshooting issues as necessary.
  • Provide support to all U.S. facilities and collaborate with IT Services team members globally.
  • Collaborate with the IT team on:
    • WAN / LAN Architecture (Routers, Switches, Access Points)
    • Site-to-Site VPN (firewalls)
    • Server management (Patching, Maintenance, Disaster Recovery Planning)
    • Messaging Systems (Microsoft Office 365)
    • Security Software (Anti-Virus, Anti-Malware, Spam Filters, Drive Encryption)

Are You Prepared to

  • Handle service calls and manage technical escalations on a daily basis.
  • Develop, document, and maintain guidelines such as Information Systems Standards and Policies.
  • Install, upgrade, and support network workstations, servers, laptops, mobile devices, and software as required.
  • Interpret technical specifications from occasional 'non-technical' inquiries from users.
  • Assist in modifications within Microsoft's Active Directory.
  • Monitor and audit the organization's mobile device usage.

What We Offer

  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401k plan with employer matching.
  • Tuition assistance program covering up to 100% of educational expenses.



Qualifications

  • Associate degree in Computer Science or related field, or equivalent combination of education and experience.
  • Minimum of two years of experience in Information Systems.
  • Strong creative problem-solving abilities.
  • Must be a U.S. Citizen or Permanent Resident.

Work Eligibility

Bel will only hire individuals who are legally authorized to work in the United States. This position does not offer sponsorship. Candidates with temporary visas or those requiring sponsorship for work authorization now or in the future are not eligible for employment.

Equal Opportunity Employer

Bel is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected Veteran status. We are dedicated to maintaining a workplace free from discrimination or harassment.



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