Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Store Consultant at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including printing, signs and graphics, and shipping solutions.
- Sales and Marketing: Meet or exceed sales targets, identify opportunities to upsell and cross-sell, and participate in marketing initiatives to promote our services.
- Operations: Maintain a safe, clean, and organized retail store environment, ensuring all equipment and supplies are properly stocked and maintained.
- Teamwork: Collaborate with colleagues to achieve team goals, provide support and guidance as needed, and contribute to a positive and inclusive team culture.
- Education: High school diploma or equivalent required.
- Experience: 6+ months of specialized experience in customer service, sales, or a related field.
- Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong problem-solving skills.
- Competitive Pay: $18.65/hour.
- Benefits: Health, vision, and dental insurance, retirement plan, and tuition reimbursement.
- Opportunities for Growth: Career advancement opportunities, training and development programs, and a supportive team environment.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, or association with a person on the basis of one or more of the foregoing. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve.
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