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Customer Service Representative

2 months ago

Kaneohe, Hawaii, United States Servco Pacific Full time

Servco Pacific is seeking a part-time Customer Relations Associate to provide exceptional customer service and create a welcoming environment for walk-in customers.

Key Responsibilities:

  • Greet and assist customers in a professional and friendly manner, ensuring a positive first impression.
  • Review dealership schedules daily to stay informed about appointments and deliveries, and generate floor activity reports as needed.
  • Provide top-notch customer service, including greeting and directing customers, obtaining contact information, and accurately documenting vehicle mileage.
  • Ensure timely and accurate recording of customer and floor traffic information in the daily log.
  • Answer incoming phone calls and direct them to the appropriate parties or relay messages.
  • Maintain the professional appearance of the showroom and work area.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 6 months of experience in customer service, reception, or clerical roles.
  • Ability to type 35 words per minute.
  • Proficiency in Microsoft Excel.
  • Dedication to delivering exceptional customer service.
  • Excellent written and verbal communication skills.
  • Maintain a professional appearance at all times.
  • Availability to work Saturdays from 9:00 AM to 6:00 PM and Sundays from 10:00 AM to 4:00 PM.