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Customer Service Representative

2 months ago

Kaneohe, Hawaii, United States Massage Envy Franchising, LLC Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our services, and driving sales growth.

Key Responsibilities:

  • Provide outstanding customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services
  • Sell the Massage Envy Wellness Program and encourage homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

Requirements:

  • High school diploma or equivalent required
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests and team
  • Supporters of total body care with a general knowledge of massage and skin care services

What We Offer:

  • Hourly pay rate with commission opportunities
  • Consistent schedule
  • Training to help you grow and refine your skills
  • Medical benefits
  • 401k program
  • Paid vacation
  • Mental health days
  • Discount on services and products