Operations Supervisor

6 days ago


Gardena, California, United States UnitedHealth Group Full time

Job Summary:

The Process Operations Supervisor is a key role within UnitedHealth Group, responsible for managing all operational activities of the unit. This position will execute all workflows required to intake, process and deliver medical records for our retrieval business.

Key Responsibilities:

  • Manage all processing operations including all intake, processing, output and delivery of all document assets. Includes the necessary tracking and reporting at each stage of the process.
  • Lead day to day operations of all recovery and record processing associated functions.
  • Develop and track key KPIs across the processing operation center to track strategic goals, milestones and accomplishments.
  • Manage workforce planning and forecast staffing levels to meet service and productivity goals.
  • Maintain and analyze workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
  • Manage the relationship between Episource and external vendors to facilitate collaboration and proactively identify opportunities and solutions with mutually agreeable impact and benefits.
  • Author, manage, and deliver executive level reporting, including weekly, monthly, quarterly status reports.
  • Work with cross-functional stakeholders to implement solutions to drive improvements in operational quality and efficiency.
  • Conduct performance evaluations that are timely and constructive.
  • Manage workflow and training new hires.

Requirements:

  • 4+ years of relevant work experience in healthcare IT, management consulting, business operations or related field.
  • 2+ years of experience rolling out process implementation.
  • Leadership experience with responsibilities for forecasting, scheduling and KPI development for direct reports.
  • Proven solid understanding of operations, effective operations management and improvement methodologies.
  • Ability to be a strategic thinker along with the ability to structure, analyze and present complex ideas and data, as well as resolve complex problems in a simplified format.
  • Experience delivering metrics and performance to senior leadership.
  • Ability to influence senior stakeholders (across different geographies) and communicate well at all levels.
  • Ability to make decisions under a high-pressure environment and reacts well to challenges.
  • Proficient in MS Office with solid Excel skills (pivot tables, v-look ups).
  • Ability and willingness to work daily onsite in Gardena, CA.

Preferred Qualifications:

  • Salesforce CRM experience.


  • Gardena, California, United States Farmer Boys | Gardena 1080 Full time

    Job OverviewPosition: Team Operations SupervisorLevel: ManagementEmployment Type: Full Time or Part Time options availableWhy Join Our Team?As a vital member of the Farmer Boys family, you have the unique opportunity to positively impact the lives of your colleagues and our Guests on a daily basis. We pride ourselves on having some of the most dedicated...


  • Gardena, California, United States Spectrum Chemical Mfg. Corp. Full time

    Job Title: Packing Supervisor Department: Operations - Packing Reports To: Value Stream & Packing ManagerFLSA Status: Exempt/Salaried SUMMARYThe Packing Supervisor is accountable for managing the efficiency and output of the packing division and its personnel. This role ensures adherence to all relevant regulations, reporting, labeling, and disclosure...


  • Gardena, California, United States Volt Full time

    Job SummaryVolt is seeking a highly skilled Production Supervisor to oversee the manufacturing process and ensure smooth operation of the production line. As a key member of the manufacturing team, you will be responsible for managing employees, meeting production goals, and maintaining a safe and quality work environment.Key ResponsibilitiesProduction...


  • Gardena, California, United States Volt Full time

    Job SummaryVolt is seeking a highly skilled Production Supervisor to oversee the manufacturing process and ensure its smooth operation. As a key member of our team, you will be responsible for managing employees, meeting production goals, and maintaining the highest standards of quality and safety.Key ResponsibilitiesProduction Management: Oversee the...


  • Gardena, California, United States Randstad Full time

    Job Overview:Randstad is seeking an experienced Air Import Operations Supervisor to join our dynamic team. This position is critical in managing all aspects of import operations for a diverse clientele engaged in international trade. The ideal candidate will possess extensive knowledge in freight forwarding and a passion for delivering exceptional service to...


  • Gardena, California, United States JCW Full time

    Position Overview:We are collaborating with a prominent credit union in search of an experienced Card Services Manager. This pivotal role is responsible for overseeing the daily functions of the card services division, ensuring adherence to regulations, operational efficiency, and outstanding member satisfaction. The successful candidate will have a...


  • Gardena, California, United States JCW Full time

    Position Overview:We are collaborating with a prominent credit union in search of an experienced Card Services Manager. This pivotal role involves supervising the daily functions of our card services division, ensuring adherence to regulations, operational efficiency, and outstanding member satisfaction. The successful candidate will have a comprehensive...


  • Gardena, California, United States JCW Full time

    Overview:We are collaborating with a prominent credit union in search of an experienced Card Services Manager. This pivotal role is responsible for overseeing the daily functions of our card services division, ensuring adherence to regulations, operational efficiency, and outstanding member satisfaction. The successful candidate will have a comprehensive...


  • Gardena, California, United States JCW Full time

    Overview:We are collaborating with a prominent credit union in search of an experienced Card Services Manager. This pivotal role is responsible for managing the daily functions of the card services division, ensuring adherence to regulations, operational efficiency, and outstanding member satisfaction. The successful candidate will have extensive knowledge...


  • Gardena, California, United States Tokyo Central - Gardena Full time

    Overview:Tokyo Central is thrilled to announce the opening of a new store in Torrance. We are in search of a Seafood Department Leader (DL) and Assistant Department Leader (ADL) who can effectively guide the seafood section and support the store management team in delivering an exceptional shopping experience that excites our customers about our outstanding...


  • Gardena, California, United States Pipeline Health System, LLC Full time

    Job Title: Patient Hub RN SupervisorJob Summary:The Patient Hub RN Supervisor plays a crucial role in overseeing the day-to-day operations of the Patient Hub, a centralized department that facilitates the transfer of patients from other hospital emergency departments to Pipeline Health hospitals. This position is responsible for leading a team of dedicated...


  • Gardena, California, United States Pipeline Health System, LLC Full time

    Job Title: Patient Hub RN SupervisorJob Summary:The Patient Hub RN Supervisor plays a crucial role in overseeing the day-to-day operations of the Patient Hub, a centralized department that facilitates the transfer of patients from other hospital emergency departments to Pipeline Health hospitals. This position is responsible for leading a team of dedicated...


  • Gardena, California, United States Volt Full time

    Advance Your Career with Volt Volt is currently seeking a Manufacturing Engineer Manager to join our dynamic team. As a Manufacturing Engineer Manager, your responsibilities will include: Developing comprehensive work instructions for cable assemblies and electro-mechanical devices to ensure clarity for production and quality teams, thereby reducing the...


  • Gardena, California, United States Republic Services Full time

    > > Client Relations Supervisor Client Relations Supervisor > Client Relations Supervisor Republic Services stands as a premier entity in the U.S. recycling and non-hazardous solid waste management sector. Our subsidiaries, including collection companies, recycling facilities, transfer stations, and landfills, are dedicated to delivering effective solutions...


  • Gardena, California, United States Tokyo Central - Gardena Full time

    Overview:Tokyo Central is thrilled to announce the opening of a new store location. We are seeking Seafood Department Leaders (DL = Department Leader and ADL = Assistant Department Leader) who can effectively manage the seafood section and support the store management team in delivering an exceptional shopping experience that excites our customers about our...


  • Gardena, California, United States BBSI Full time

    Job Summary:The Airfield Support Supervisor will lead a team of Catering Service Representatives (CSR's) in ensuring smooth operations on the airfield. This role requires excellent leadership and communication skills to maintain relationships with airlines and guarantee timely flight catering.Key Responsibilities:Coordinate the positioning of CSR's and...


  • Gardena, California, United States BBSI Full time

    Job Summary: We are seeking a highly skilled and experienced Airfield Support Supervisor to join our team at BBSI. As a key member of our operations team, you will be responsible for leading a team of Catering Service Representatives (CSRs) in the fast-paced world of airline catering.Key Responsibilities:Coordinate Airfield Operations: Lead the team in...


  • Gardena, California, United States Pipeline Health Full time

    Job Title: Case Management Supervisor Job Overview: The Case Management Supervisor plays a pivotal role in supporting the Director in the strategic development and execution of the case management framework at the local level. This position entails the supervision of all case management personnel, crafting and enforcing case management policies and...


  • Gardena, California, United States Pipeline Health Full time

    Job Title: Case Management Supervisor Job Overview: The Case Management Supervisor plays a pivotal role in supporting the Director in the strategic advancement of the case management initiative, ensuring effective implementation at the local facility. This position encompasses the supervision of all case management personnel, the formulation and...


  • Gardena, California, United States Pipeline Health Full time

    Job Title: Case Management Supervisor Job Overview: The Case Management Supervisor plays a pivotal role in supporting the Director in the strategic advancement of the case management initiative and its execution at the local level. This position entails the supervision of all case management personnel, the formulation and enforcement of case...