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Card Operations Supervisor

2 months ago

Gardena, California, United States JCW Full time

Overview:

We are collaborating with a prominent credit union in search of an experienced Card Services Manager. This pivotal role is responsible for overseeing the daily functions of our card services division, ensuring adherence to regulations, operational efficiency, and outstanding member satisfaction. The successful candidate will have a comprehensive understanding of card payment systems and a dedication to providing exceptional service to our members.

Key Responsibilities:

  • Oversee the daily operations of the card services department to guarantee compliance, efficiency, and superior member service.
  • Work closely with cross-departmental teams to improve the servicing model and roll out new features and technologies.
  • Keep abreast of developments in card payment systems, industry trends, and member preferences to uncover opportunities for product enhancement and innovation.
  • Formulate and execute strategies to improve existing card products and programs, focusing on features, benefits, pricing, and overall value proposition.
  • Provide leadership, guidance, and mentorship to team members to promote professional development and growth.

Qualifications:

  • A Bachelor's Degree or completion of a credit union management program, or equivalent experience.
  • A minimum of 5 years of experience in Card Services Management, ideally within a credit union or financial institution.
  • Strong leadership, management, coaching, and mentoring abilities.
  • Exceptional member service skills and a commitment to achieving organizational objectives.
  • Proficiency in Microsoft Office and Outlook.