Card Operations Supervisor

1 week ago


Gardena, California, United States JCW Full time

Position Overview:

We are collaborating with a prominent credit union in search of an experienced Card Services Manager. This pivotal role is responsible for overseeing the daily functions of the card services division, ensuring adherence to regulations, operational efficiency, and outstanding member satisfaction. The successful candidate will have a comprehensive knowledge of card payment systems and a dedication to providing top-tier service to our members.

Key Responsibilities:

  • Oversee the daily operations of the card services department to guarantee compliance, operational efficiency, and superior member service.
  • Work in partnership with various teams to refine the servicing model and introduce innovative features and technologies.
  • Maintain up-to-date knowledge of card payment systems, industry developments, and member preferences to pinpoint opportunities for product enhancement and innovation.
  • Formulate and execute strategies to improve existing card products and programs, focusing on features, benefits, pricing, and overall value proposition.
  • Provide guidance, coaching, and mentorship to team members to promote professional development and growth.

Qualifications:

  • A Bachelor’s Degree or completion of a credit union management program, or equivalent experience.
  • A minimum of 5 years of experience in Card Services Management, ideally within a credit union or financial institution.
  • Strong skills in management, leadership, coaching, and mentoring.
  • Exceptional member service skills and a commitment to organizational objectives.
  • Proficiency in Microsoft Office and Outlook.


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