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Patient Access Representative

2 months ago


Akron, Ohio, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled Patient Access Representative to join our team in the Admitting and Emergency Department. As a key member of our patient access team, you will play a critical role in ensuring a seamless and efficient experience for our patients and families.

Responsibilities
  • Perform registrations and preregistrations for inpatient, emergency, and outpatient tests and procedures
  • Schedule services and provide accurate date and time information to patients and physicians
  • Review eligibility responses and assess patient benefit levels
  • Prepare patient estimates and collect payments in accordance with established procedures
  • Utilize screening tools to determine possible payer sources and refer patients to Financial Counselors as needed
  • Obtain, scan, and index physician orders
  • Cross-train to staff all areas of Patient Access
  • Maintain productivity and quality standards for all areas of responsibility
Requirements
  • High school diploma or equivalent required
  • One year of customer service experience preferred
  • Ability to maintain accuracy in job duties, multi-task, and exercise independent judgment
  • Proficiency in data entry and basic math skills
  • Knowledge of medical terminology and excellent customer service skills
About Cleveland Clinic

Cleveland Clinic is a world-renowned healthcare organization dedicated to providing exceptional patient care and advancing medical research and education. We are committed to creating a supportive and inclusive work environment that fosters growth and development for our caregivers.

We offer a comprehensive benefits package, including competitive salaries, comprehensive health insurance, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.