Health Care Assistant

3 weeks ago

Akron, Ohio, United States Planned Parenthood of Greater Ohio Full time
Job Summary

We are seeking a highly skilled and compassionate Health Care Assistant - Patient Access to join our team at Planned Parenthood of Greater Ohio. As a key member of our health center team, you will provide exceptional patient care and support services to our clients.

Responsibilities:

* Provide accurate information to clients regarding PPGOH services, including contraception options and funding sources.
* Respond to telephone calls by making appointments, providing information, and appropriate referrals.
* Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees, and providing/printing client receipts.
* Assist with schedule management activities, including scrubbing schedules, completing confirmation calls, working patient wait lists, reschedules, and follow-up.
* Prepare and maintain patient medical records.
* Maintain accurate records for patient registration, medical records, lab testing, etc.
* Briefly orient patients on what to expect during their visit.
* Understand available funds and properly conducts/documents financial screening as well as accurately determining eligibility for funding or private pay.
* Ensure accurate insurance information for proper billing of third-party insurance.
* Perform verifications for eligibility and benefit information as necessary.
* Provide customer-focused services, anticipating the needs of patients and performing necessary duties to ensure patient satisfaction and promote clinic success.
* Establish effective and enduring relationships with patients and other PPGOH constituents as appropriate.
* Create payment plans as appropriate for patients.
* Collect client fees, receive and record current charges, payments on accounts, manage balances, record balance due at the end of the visit, balance cash drawer, perform closing procedures, reconcile daily log, and prepare bank deposits.
* Provide clients with correct forms and ensure forms are completed.
* Screen medical and social history with correct documentation of pertinent information.
* Transfer/document required information in the electronic medical record, checking the accuracy of all data per PPGOH protocol.
* Provide appropriate and accurate patient education and information as needed.
* Communicate with co-workers to keep client visits moving in a timely manner.
* Maintain confidentiality and exercise sensitivity in a non-judgmental manner when dealing with sexuality and sensitive issues with clients.
* Participate in risk and quality management processes.
* Adhere to HIPAA, OSHA, and CLIA regulations and workplace safety policies.
* Attend in-service, workshops, seminars, and staff meetings.

Requirements:

* High school diploma or GED
* Advanced technical training preferred
* Experience working in a health care setting preferred
* Knowledge and proficiency in medical assisting techniques and reproductive health preferred
* Excellent customer service, problem-solving, judgment, organizational, and communication skills
* Strong commitment to quality health care

We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with employer matching.

If you are a motivated and compassionate individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.

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