Patient Service Representative: Gastroenterology Specialist

3 days ago


Akron, Ohio, United States CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON Full time
Job Summary:

We are seeking a skilled Patient Service Representative to join our Gastroenterology team at Children's Hospital Medical Center of Akron. As a key member of our team, you will provide exceptional patient care and administrative support to ensure a positive experience for our patients and families.

Responsibilities:

• Develop and maintain positive relationships with patients and families by providing prompt and caring responses to their needs.
• Perform point-of-service activities, including visit preparation, co-pay collection, patient tracking, and other duties as assigned by the supervisor.
• Schedule patient visits or other diagnostic testing using hospital procedures and resources.
• Manage third-party payors and collect co-pays in a timely and efficient manner.
• Follow through on routine tasks and general office duties, including faxing, copying, filing, mailings, and promptly returning phone calls.
• Ensure the cleanliness of the work area and waiting room, and maintain a positive and professional appearance of the department.
• Participate in clerical and administrative cross-coverage efforts as needed, and ensure HIPAA compliance is followed.

Requirements:

• High school diploma or equivalent required.
• Experience working in a general office setting and healthcare environment preferred.
• Knowledge of medical terminology and computerized scheduling systems a plus.
• Excellent interpersonal and organizational skills, with the ability to effectively prioritize multiple tasks and communicate effectively with patients, families, and staff.
• Ability to perform basic math skills to process insurance co-payments.
• Experience working with Microsoft Office (Outlook, Excel, Word) or similar software required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, please submit your application, including your resume and cover letter, to our website.

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