Patient Access Coordinator

3 weeks ago


Akron, Ohio, United States Cleveland Clinic Full time
Patient Access Representative Job Description

We are seeking a skilled Patient Access Representative to join our team at Cleveland Clinic Akron General Hospital. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience.

Key Responsibilities:

  • Register and greet patients, verifying information and collecting copays for diagnostic services and pre-registering patients for outpatient services.
  • Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
  • Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
  • Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
  • Complete questionnaires to assist departments with preparing for patients.
  • Utilize the screening tool for self-pay patients to determine any possible payer source.
  • Refer patients to financial counselors.
  • Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
  • Obtain, scan and index physician orders.
  • Cross train to staff all patient access areas.

Requirements:

  • High school diploma or GED.
  • One year of customer service work experience OR higher education and training.
  • Proficiency in data entry.
  • Knowledge of medical terminology.
  • Competency with computer software, practice management systems and windows applications.

Preferred Qualifications:

  • One year of hospital, clerical or billing work experience.

Cleveland Clinic is committed to providing a positive and supportive environment for our patients and caregivers. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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