Help Desk Agent

2 days ago


Honolulu, Hawaii, United States Obran Cooperative Full time

We are seeking a dedicated Help Desk Agent to provide top-notch customer support to industry partners. The salary for this role is between $55,000 - $65,000 per year.

Main Responsibilities:
  • Address incoming phone calls from industry partners
  • Facilitate password reset and application activity assistance
  • Offer information on program equipment and supplies
  • Conduct thorough reviews of invoices and payment records
  • Detect and resolve equipment problems, with technician visits dispatched as needed
Vital Requirements:
  • Skilled communication abilities
  • A supportive and empathetic demeanor
  • Reliability and timeliness
  • Efficient data handling skills
Preferred Skills:
  • Nurturing phone interactions
  • Superior written and oral communication skills
  • Exceptional proficiency in office applications and technical tools
  • Specialized problem-solving skills
  • Mastery of both routine and complex tasks
  • Adaptability and composure in critical situations

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