Guest Service Representative

1 day ago

Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time
Hotel Front Desk Agent

Aloha Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you

About Us:

'Alohilani Resort Waikiki Beach is a premier luxury hotel located in the heart of Waikiki. Our mission is to provide exceptional service to our guests while exceeding their expectations.

Job Summary:

We are seeking a highly motivated and organized Guest Service Agent to join our front desk team. As a Guest Service Agent, you will be responsible for providing top-notch service to our guests during check-in, throughout their stay, and at checkout.

Responsibilities:

  • Greet and welcome all guests approaching the front desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the front desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Requirements:

  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Salary: $26.43/hour

  • Hotel Guest Services Representative

    15 hours ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    Aloha Spirit: Be Part of Our Dynamic Team at Alohilani Resort Waikiki BeachWe are seeking a highly motivated and customer-focused Asia Guest Service Agent to join our vibrant team. As a key ambassador of our resort, you will be responsible for creating unforgettable experiences for our guests from around the world.About the Job:This exciting opportunity...

  • Customer Service Representative

    14 hours ago

    Honolulu, Hawaii, United States Best Western Plaza Hotel Full time

    Job DescriptionThe Customer Service Representative at Best Western Plaza Hotel is responsible for providing exceptional guest experiences during check-in, throughout their stay, and at checkout. This role requires a high level of attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced...

  • Customer Service Representative

    1 day ago

    Honolulu, Hawaii, United States Hard Rock Full time

    As a Customer Service Representative at Hard Rock, you'll be responsible for providing world-class service to our guests. Estimated Salary: $50,000 - $70,000 per year.Your Key Responsibilities:Respond to guest inquiries and resolve issues promptly and professionally.Utilize our point-of-sale system to process sales transactions accurately and...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    About the Role:">We are seeking a Customer Service Representative to join our team at Marriott International Inc. This role will be responsible for providing exceptional customer service to guests, responding to their inquiries and resolving any issues that may arise during their stay.">Key Responsibilities:">">Organize and confirm guest...

  • Sales and Guest Engagement Associate

    16 hours ago

    Honolulu, Hawaii, United States Hard Rock Full time

    We're seeking a highly motivated and enthusiastic individual to fill the role of Customer Service Representative at Hard Rock. As a Customer Service Representative, you'll play a critical role in ensuring that our guests have an exceptional shopping experience.Your key responsibilities will include:Greeting guests and answering phone calls in a professional...

  • Director of Guest Services

    12 hours ago

    Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    Job SummaryWe are seeking a highly skilled Director of Guest Services to join our team at Marriott Vacations Worldwide in Honolulu, Hawaii.About the RoleThis is an exciting opportunity for a seasoned professional to lead our Housekeeping department and ensure exceptional customer experiences for our guests. As a Director of Guest Services, you will be...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States YMCA of Honolulu Full time

    Job OverviewThe YMCA of Honolulu is seeking a highly skilled and motivated Customer Service Representative to join our team. This role involves providing exceptional front-line customer service to individuals using our facility, guests visiting, and residents living at the facility.Key Responsibilities:Main switchboard operation and managementHandling cash...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    OverviewAloha! We are seeking a skilled Customer Service Representative to join our team at the Alohilani Resort Waikiki Beach.About UsWe are a premier real estate investment and hospitality management company, recognized as an innovator in the industry. Our portfolio of global properties represents an aggregate asset value exceeding $20B and generates over...

  • Parking and Guest Services Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States Marriott Vacations Worldwide Full time

    About the Role: We are seeking a skilled Parking and Guest Services Coordinator to join our team at Marriott Vacations Worldwide. This role is responsible for providing exceptional service to guests, ensuring their parking experience is smooth and efficient, and maintaining the overall security and cleanliness of our parking areas.Key Responsibilities:To...

  • Front Desk Guest Service Ambassador

    1 day ago

    Honolulu, Hawaii, United States Springboard Hospitality Full time

    About the Role:We are seeking a highly skilled Front Desk Guest Service Agent to join our team at Luana Waikiki - Honolulu, HI. As a key member of our front office team, you will be responsible for delivering exceptional guest service, handling room reservations, and ensuring seamless check-in/check-out processes.Responsibilities:Register guests, make and...

  • Hotel Operations Manager

    2 weeks ago

    Honolulu, Hawaii, United States Courtyard by Marriott Waikiki Beach Full time

    Career Opportunity: Hotel Operations Manager - Guest Services at Courtyard by Marriott Waikiki Beach.**Job Summary:**We are seeking a highly skilled Hotel Operations Manager to oversee the front office operations of our hotel. The ideal candidate will have extensive experience in hotel management, excellent communication skills, and a proven track record of...

  • Customer Service Representative

    12 hours ago

    Honolulu, Hawaii, United States Massage Envy Full time

    Role OverviewWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will provide exceptional customer experiences, promote the value of Total Body Care, and support clinic flow.About UsAt Massage Envy, we are committed to delivering an excellent experience and growing our member base to help more people on their...

  • Hotel Guest Services Coordinator

    1 day ago

    Honolulu, Hawaii, United States Honolulu Airport Hotel Full time

    About the RoleThe successful candidate will be responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. They will also be expected to maximize room revenue and occupancy while maintaining high standards of quality and consistency.

  • Customer Service Representative

    45 minutes ago

    Honolulu, Hawaii, United States Aramark Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Aramark in Hawaii. The ideal candidate will have previous customer service experience, with strong math skills and the ability to work independently. Responsibilities include processing transactions, handling cash and credit card payments, and maintaining a clean and...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Massage Envy Full time

    About UsAt Massage Envy, we're dedicated to helping people achieve their wellness goals. Our team is passionate about delivering exceptional customer service and creating a welcoming environment for our clients.About the RoleThis is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our front desk team, you will...

  • Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Supercuts Full time

    We are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. Simply put, this has made us the industry leader since 1975.Responsibilities Help us market and grow the business, provide excellent guest service, control expenses, and complete all tasks required in the position.

  • Guest Experience Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States Prince Waikiki Full time

    Job DescriptionWe are seeking a highly skilled Front Office Ambassador to join our team. As an integral part of our front office operations, you will be responsible for providing exceptional guest service, registering guests, and maintaining daily department operations.Provide prompt and courteous service to internal and external guestsMaintain cleanliness...

  • Customer Service Representative

    1 day ago

    Honolulu, Hawaii, United States Goodyear Full time

    Role Summary:A motivated and results-driven individual to join our team as a Customer Sales Advisor in Honolulu, HI. This role involves working in a dynamic auto service center environment, driving sales growth, and delivering exceptional customer experiences. If you're passionate about customer service and have a strong work ethic, we encourage you to...

  • Guest Experience Specialist

    13 hours ago

    Honolulu, Hawaii, United States Target Full time

    As a Guest Advocate at Target, you will have the opportunity to make a difference in the lives of our guests. With a starting hourly rate of $18.25 USD, you will be part of a team that is passionate about delivering exceptional service and creating a welcoming experience for all.About TargetTarget is a Fortune 50 company with over 400,000 team members...

  • Guest Room Attendant

    15 hours ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    We're looking for a highly motivated Guest Room Attendant to join our 'Alohilani Resort Waikiki Beach team! As a Guest Room Attendant, you will be responsible for ensuring that our guest rooms are meticulously clean and inviting, providing an exceptional experience for every guest.About Us'Alohilani Resort Waikiki Beach is a stunning beachfront resort...