Waikiki Beach Hospitality Specialist

2 days ago


Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time
Waikiki Beach Front Desk Agent

We are seeking a highly skilled and experienced Guest Service Agent to join our team at 'Alohilani Resort Waikiki Beach. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring a seamless stay.

Key Responsibilities:

  • Greet and welcome all guests in accordance with Highgate Hotel standards.
  • Operate the PBX console and ensure all hotel standards are met.
  • Respond to guest inquiries in a timely and professional manner.
  • Process package deliveries and ensure they reach guests promptly.
  • Review and analyze Front Office log and Trace File daily.
  • Assist guests with restaurant, transportation, and entertainment arrangements.
  • Implement cash handling and credit policies.
  • Stay informed about rates, packages, and special promotions.
  • Collaborate with colleagues to ensure a smooth operation.
  • Utilize technology to enhance guest experience.

To succeed in this role, you should possess excellent communication skills, a strong work ethic, and the ability to multitask. You must also be comfortable working in a fast-paced environment and be able to adapt to changing situations.

Benefits:

  • Competitive hourly rate of $26.43
  • Opportunity to work in a dynamic and innovative environment
  • Chance to develop new skills and expertise
  • Access to ongoing training and development opportunities

If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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