Customer Service Representative for Airport Hotel
7 days ago
Honolulu Airport Hotel, a premier hospitality management company, is seeking an experienced Guest Services Agent to join our team. This role involves providing exceptional customer service to guests during their stay, ensuring a memorable and enjoyable experience.
Job DescriptionThe successful candidate will be responsible for:
- Greeting and welcoming guests at the Front Desk, adhering to Highgate Hotel standards
- Maintaining accurate records of guest transactions and resolving any issues in a timely manner
- Providing detailed information about hotel services, facilities, and local attractions
- Assisting with check-ins, check-outs, and room assignments
- Responding to guest inquiries and resolving concerns promptly and professionally
To be considered for this position, candidates must possess:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Experience in customer-facing roles, preferably in the hospitality industry
- Ability to multitask, prioritize tasks, and work efficiently under pressure
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Proficiency in computer systems, including property management software
This is a full-time position that requires working in a fast-paced environment, interacting with guests, and meeting deadlines. The ideal candidate will have a strong commitment to delivering exceptional customer service and a positive attitude towards teamwork.
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