Customer Service Representative for Airport Hotel

7 days ago


Honolulu, Hawaii, United States Honolulu Airport Hotel Full time
Overview

Honolulu Airport Hotel, a premier hospitality management company, is seeking an experienced Guest Services Agent to join our team. This role involves providing exceptional customer service to guests during their stay, ensuring a memorable and enjoyable experience.

Job Description

The successful candidate will be responsible for:

  • Greeting and welcoming guests at the Front Desk, adhering to Highgate Hotel standards
  • Maintaining accurate records of guest transactions and resolving any issues in a timely manner
  • Providing detailed information about hotel services, facilities, and local attractions
  • Assisting with check-ins, check-outs, and room assignments
  • Responding to guest inquiries and resolving concerns promptly and professionally
Requirements

To be considered for this position, candidates must possess:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Experience in customer-facing roles, preferably in the hospitality industry
  • Ability to multitask, prioritize tasks, and work efficiently under pressure
  • Flexibility to work varied shifts, including evenings, weekends, and holidays
  • Proficiency in computer systems, including property management software
Working Conditions

This is a full-time position that requires working in a fast-paced environment, interacting with guests, and meeting deadlines. The ideal candidate will have a strong commitment to delivering exceptional customer service and a positive attitude towards teamwork.



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