Technical Support Specialist

4 weeks ago


Aragüés del Puerto, Huesca, United States Insight Global Full time
Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for desktop and laptop computers, Microsoft Windows 10/11 operating systems, and Microsoft Office suite.
  • Assist clients with technical issues and provide solutions to resolve problems.
  • Escalate complex issues to senior technical staff as needed.
  • Collaborate with internal teams to resolve technical issues and improve service delivery.
  • Develop and maintain knowledge of new technologies and software to stay up-to-date with industry trends.


Requirements:
  • Active Secret Clearance Required.
  • 5+ years of technical support experience in current desktop and laptop computers and Microsoft Windows 10/11 operating systems.
  • 3+ years of technical support experience in Microsoft Office suite and ServiceNow.
  • Experience using ticketing systems, remote software, and mentoring entry-level staff.
  • Proven ability to meet and/or exceed Service Level Agreements.
  • Strong customer service and end-user equipment support skills.
  • Strong written and oral communication skills.


What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


If you are a motivated and detail-oriented Technical Support Specialist looking for a new challenge, please submit your application. We look forward to hearing from you

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