Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for desktop and laptop computers, Microsoft Windows 10/11 operating systems, and Microsoft Office suite.
- Assist clients with technical issues and provide solutions to resolve problems.
- Escalate complex issues to senior technical staff as needed.
- Collaborate with internal teams to resolve technical issues and improve service delivery.
- Develop and maintain knowledge of new technologies and software to stay up-to-date with industry trends.
Requirements:
- Active Secret Clearance Required.
- 5+ years of technical support experience in current desktop and laptop computers and Microsoft Windows 10/11 operating systems.
- 3+ years of technical support experience in Microsoft Office suite and ServiceNow.
- Experience using ticketing systems, remote software, and mentoring entry-level staff.
- Proven ability to meet and/or exceed Service Level Agreements.
- Strong customer service and end-user equipment support skills.
- Strong written and oral communication skills.
What We Offer:
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
If you are a motivated and detail-oriented Technical Support Specialist looking for a new challenge, please submit your application. We look forward to hearing from you
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