Aquatic Program Manager
7 days ago
We are seeking a highly motivated and experienced Aquatics Operations Coordinator to join our team at the City of Shoreview, MN. As a key member of our aquatics team, you will be responsible for ensuring the smooth operation of our aquatic facilities, including Tropics and Bamboo Bay indoor water parks.
Key Responsibilities- Aquatics Operations Management
- Manage the daily operations of our aquatic facilities, including pool maintenance, water chemistry, and equipment maintenance.
- Develop and implement procedures to ensure the safety and well-being of our patrons and staff.
- Training and Development
- Develop and deliver training programs for lifeguards, waterslide attendants, and other aquatic staff.
- Coordinate and schedule training sessions, including new employee orientation, lifeguard certification classes, and CPR/first aid training.
- Customer Service
- Provide exceptional customer service to our patrons, including responding to inquiries and resolving issues in a timely and professional manner.
- Ensure that all customer interactions are handled in a friendly, courteous, and respectful manner.
- Pool Rentals and Events
- Manage the rental process for our aquatic facilities, including scheduling, communication, and coordination with customers.
- Coordinate and execute events, such as pool parties and birthday parties, to ensure a safe and enjoyable experience for all participants.
- Other Duties
- Assist with the development and implementation of new programs and services to enhance the aquatic experience for our patrons.
- Participate in special projects and initiatives as assigned by management.
- Education
- High school diploma or equivalent required.
- Experience
- One year of customer service experience required.
- 6 months of experience leading aquatics training, CPR/first aid classes, or teen programs preferred.
- Certifications
- NSPF certified pool operator certification within 6 months of hire.
- Lifeguard certification (Ellis and Associates, Red Cross, or Star Guard) within 6 months of hire.
- Lifeguard instructor certification (Ellis and Associates, Red Cross, or Star Guard) within 6 months to 1 year of hire.
- Skills
- Excellent communication and customer service skills.
- Ability to work well in a team environment.
- Strong organizational and time management skills.
- Competitive Salary
- $31.47 per hour, plus excellent benefits.
- Opportunities for Advancement
- Opportunities for professional growth and development within the City of Shoreview.
- Great Benefits Package
- 16 personal leave days per year.
- 12 paid holidays per year.
- Paid employee health and dental insurance.
- Paid employee life insurance.
- Paid employee disability insurance.
- Employer/employee paid pension.
- Deferred compensation plan.
- Tuition reimbursement.
- Flexible spending account reimbursement.
- Employee Assistance Program.
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