Aquatic Program Manager

7 days ago


GondrecourtleChâteau, Grand Est, United States City of Shoreview, MN Full time
About the Role

We are seeking a highly motivated and experienced Aquatics Operations Coordinator to join our team at the City of Shoreview, MN. As a key member of our aquatics team, you will be responsible for ensuring the smooth operation of our aquatic facilities, including Tropics and Bamboo Bay indoor water parks.

Key Responsibilities
  • Aquatics Operations Management
    • Manage the daily operations of our aquatic facilities, including pool maintenance, water chemistry, and equipment maintenance.
    • Develop and implement procedures to ensure the safety and well-being of our patrons and staff.
  • Training and Development
    • Develop and deliver training programs for lifeguards, waterslide attendants, and other aquatic staff.
    • Coordinate and schedule training sessions, including new employee orientation, lifeguard certification classes, and CPR/first aid training.
  • Customer Service
    • Provide exceptional customer service to our patrons, including responding to inquiries and resolving issues in a timely and professional manner.
    • Ensure that all customer interactions are handled in a friendly, courteous, and respectful manner.
  • Pool Rentals and Events
    • Manage the rental process for our aquatic facilities, including scheduling, communication, and coordination with customers.
    • Coordinate and execute events, such as pool parties and birthday parties, to ensure a safe and enjoyable experience for all participants.
  • Other Duties
    • Assist with the development and implementation of new programs and services to enhance the aquatic experience for our patrons.
    • Participate in special projects and initiatives as assigned by management.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • One year of customer service experience required.
    • 6 months of experience leading aquatics training, CPR/first aid classes, or teen programs preferred.
  • Certifications
    • NSPF certified pool operator certification within 6 months of hire.
    • Lifeguard certification (Ellis and Associates, Red Cross, or Star Guard) within 6 months of hire.
    • Lifeguard instructor certification (Ellis and Associates, Red Cross, or Star Guard) within 6 months to 1 year of hire.
  • Skills
    • Excellent communication and customer service skills.
    • Ability to work well in a team environment.
    • Strong organizational and time management skills.
What We Offer
  • Competitive Salary
    • $31.47 per hour, plus excellent benefits.
  • Opportunities for Advancement
    • Opportunities for professional growth and development within the City of Shoreview.
  • Great Benefits Package
    • 16 personal leave days per year.
    • 12 paid holidays per year.
    • Paid employee health and dental insurance.
    • Paid employee life insurance.
    • Paid employee disability insurance.
    • Employer/employee paid pension.
    • Deferred compensation plan.
    • Tuition reimbursement.
    • Flexible spending account reimbursement.
    • Employee Assistance Program.

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