Sales and Service Coordinator

3 weeks ago


Seattle, Washington, United States IHG Full time

Key Responsibilities:

As a Sales and Service Coordinator at IHG Hotels & Resorts, you will be responsible for coordinating services for clients and in-house guests, providing administrative and sales support to the department. This includes responding to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements.

Administrative Duties:

You will perform administrative duties such as typing proposals, letters, contracts, and collecting data. You will also update databases and complete departmental monthly reports. Additionally, you will resolve requests and/or complaints to the satisfaction of the guest, inform supervisor of major problems, complaints, disturbances, or dissatisfied clients.

Teamwork and Quality Service:

You will promote teamwork and quality service through daily communication and coordination with other departments. You will coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

Requirements:

  • High School diploma or equivalent plus 1 year experience in a sales/catering office or related field.
  • Some College preferred.
  • Must speak fluent English.

Physical Demands:

  • Frequently standing up and moving about the facility.
  • Type at least 50 wpm; proficient PC computer skills.
  • Carrying or lifting items weighing up to 25 pounds.

What We Offer:

We'll reward all your hard work with a great salary and benefits – including a great room discount and superb training. Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve.


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