Software Support Specialist
6 days ago
At CompuGroup Medical, we're revolutionizing the healthcare industry by creating innovative solutions for digital healthcare. As a Software Support Specialist I, you'll play a crucial role in helping our customers achieve their goals.
Your Key Responsibilities:- Provide timely and effective support to customers via phone, chat, and email.
- Respond to customer requests in a professional and courteous manner.
- Consult with customers to resolve issues and provide solutions.
- Document customer interactions and create knowledge base articles for future reference.
- Analyze and troubleshoot software issues, providing recommendations and solutions.
- Learn and master our software products to provide expert support.
- Clearly document customer tickets and follow established processes.
- 1 year of customer service experience.
- Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology, and medical office workflow.
- Ability to manage multiple tasks and thrive in a fast-paced environment.
- Ability to troubleshoot and use Windows operating system tools to diagnose problems.
- Ability to independently research and find solutions using resources like the internet and procedure manuals.
- A secure workplace in a crisis-proof market.
- An all-round benefits package, including medical, dental, and vision coverage, as well as a 401k plan with employer matching.
- Personal Time Off to promote work-life balance.
- Modern workplaces, flexible working hours, and hybrid work options.
We're committed to creating a diverse and inclusive work environment. If you're passionate about digital healthcare and want to make a difference, we encourage you to apply. Please include your salary expectations and earliest possible hire date in your application.
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