Software Support Specialist

6 days ago


Richardson, Texas, United States CompuGroup Medical Full time
Join Our Team as a Software Support Specialist I

At CompuGroup Medical, we're revolutionizing the healthcare industry by creating innovative solutions for digital healthcare. As a Software Support Specialist I, you'll play a crucial role in helping our customers achieve their goals.

Your Key Responsibilities:
  • Provide timely and effective support to customers via phone, chat, and email.
  • Respond to customer requests in a professional and courteous manner.
  • Consult with customers to resolve issues and provide solutions.
  • Document customer interactions and create knowledge base articles for future reference.
  • Analyze and troubleshoot software issues, providing recommendations and solutions.
  • Learn and master our software products to provide expert support.
  • Clearly document customer tickets and follow established processes.
Your Qualifications:
  • 1 year of customer service experience.
  • Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology, and medical office workflow.
  • Ability to manage multiple tasks and thrive in a fast-paced environment.
  • Ability to troubleshoot and use Windows operating system tools to diagnose problems.
  • Ability to independently research and find solutions using resources like the internet and procedure manuals.
What We Offer:
  • A secure workplace in a crisis-proof market.
  • An all-round benefits package, including medical, dental, and vision coverage, as well as a 401k plan with employer matching.
  • Personal Time Off to promote work-life balance.
  • Modern workplaces, flexible working hours, and hybrid work options.

We're committed to creating a diverse and inclusive work environment. If you're passionate about digital healthcare and want to make a difference, we encourage you to apply. Please include your salary expectations and earliest possible hire date in your application.



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