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Technical Support Specialist

2 months ago

Richardson, Texas, United States Bowman Williams Full time

About the Role:

We are seeking a highly skilled and personable Technical Support Specialist to join our team at Bowman Williams. As a Technical Support Specialist, you will be the face of our company, providing exceptional white-glove IT support to our clients. This is a full-time opportunity with a salary between $50,000 - $55,000, depending on experience.

Key Responsibilities:

  • Troubleshoot and resolve desktop issues in a timely and professional manner.
  • Provide on-site support for remote Service and Project Engineers, assisting with data migration and computer setup.
  • Develop and maintain strong relationships with clients, ensuring a high level of satisfaction with our services.
  • Stay up-to-date with the latest technologies and trends in the industry, applying this knowledge to improve our services and support.

Technical Requirements:

  • Proficiency in Microsoft Windows and Windows Server (2012 R2 through 2022).
  • Knowledge of TCP networking and other basic networking protocols (DHCP, DNS, VLANs, etc.).
  • Experience with virtualization technologies such as VMWare and Hyper-V.
  • Ability to work with Cloud applications such as Mimecast, M365, DUO, Onelogin, Dropbox, Sharepoint, and various VOIP solutions.
  • Support for Azure Entra ID and Intune.

Benefits:

  • 100% Employer Paid Health, Dental, and Vision Insurance.
  • Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) option.
  • 401(k) with company match.
  • PTO.
  • Professional development assistance.
  • Certification reimbursement.