Resident Services Coordinator

6 days ago


Denver, Colorado, United States East West Family Of Companies Full time
Job Title: Resident Services Coordinator

At East West Family Of Companies, we are seeking a highly skilled and customer-focused Resident Services Coordinator to join our team.

Job Summary:

The Resident Services Coordinator is responsible for providing exceptional customer service to our residents and guests, ensuring a seamless and enjoyable experience at our resort.

Key Responsibilities:
  • Answering telephone calls and responding to resident inquiries in a professional and courteous manner.
  • Providing general building information and directing calls to other departments as needed.
  • Logging deliveries for residents and coordinating package pick-up and delivery.
  • Providing neighborhood information and responding appropriately in emergency situations.
  • Scheduling real estate showings and ensuring authorized access to the building and keys.
  • Scheduling moves and ensuring proper insurance is received from moving companies.
  • Conducting building walks and monitoring cameras to ensure the safety and security of our residents and guests.
  • Monitoring Club Room amenities and ensuring all electronics are operational.
  • Providing small job printing and copying services for residents.
Requirements:
  • Experience in customer service or administrative field, such as hotel, property management, F&B, retail, or receptionist.
  • High School Diploma or equivalent.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write correspondence and emails.
  • Ability to read and interpret documents in English, such as safety rules and procedure manuals.
  • Ability to effectively listen and comprehend homeowner, guest, or vendor requests and concerns.
  • Ability to speak effectively before groups of customers or employees of the organization in English.
  • Knowledge of Spanish a plus.
Equipment Utilized:
  • Computer
  • Desk phone
  • Key bank machine
  • Copier/printer
  • Tablet
Computer Operations:
  • Microsoft Office (Word, Excel, Outlook)
  • Building Link Key bank and fob system
  • Internet Explorer
Hourly Wage:

$19-21



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