Customer Service Manager

6 days ago


Nashville, Tennessee, United States Bridgestone America, Inc. Full time

Job Summary

The Customer Service Manager will lead a team of customer support representatives for the Commercial businesses at Bridgestone America, Inc. The ideal candidate will have a strong background in customer service, leadership, and process improvement.

Key Responsibilities

  • Lead sales support functions across customer support team.
  • Prioritize work for resolutions to support the business units and their customers.
  • Identify and implement process improvements for ease of doing business.
  • Collaborate with Sales in support and alignment with the Dealer networks.
  • Drive standards for proactive processes and timely follow up to resolution.
  • Develop and maintain key relationships with Commercial Sales team, Logistics and Supply Chain.
  • Align with peer managers on standards and training within the Commercial Customer Support team.
  • Develop Customer Support Representatives through coaching and mentoring to align with their career path.
  • Understand systems and processes to facilitate improvements for efficiencies in order management and fulfillment.

Requirements

  • Bachelor's degree in Business or related field.
  • 3-5 years of experience.
  • Excellent communication skills both written and verbal.
  • Advanced Excel skills and a knowledgeable skill level in Microsoft Office Suite.
  • Proven leadership skills.
  • Motivated and enthusiastic, who is customer service oriented.
  • Strategic/Critical thinker.
  • Well organized.
  • SAP system experience.
  • SalesForce system experience.


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