Customer Service Manager
6 days ago
Job Summary
The Customer Service Manager will lead a team of customer support representatives for the Commercial businesses at Bridgestone America, Inc. The ideal candidate will have a strong background in customer service, leadership, and process improvement.
Key Responsibilities
- Lead sales support functions across customer support team.
- Prioritize work for resolutions to support the business units and their customers.
- Identify and implement process improvements for ease of doing business.
- Collaborate with Sales in support and alignment with the Dealer networks.
- Drive standards for proactive processes and timely follow up to resolution.
- Develop and maintain key relationships with Commercial Sales team, Logistics and Supply Chain.
- Align with peer managers on standards and training within the Commercial Customer Support team.
- Develop Customer Support Representatives through coaching and mentoring to align with their career path.
- Understand systems and processes to facilitate improvements for efficiencies in order management and fulfillment.
Requirements
- Bachelor's degree in Business or related field.
- 3-5 years of experience.
- Excellent communication skills both written and verbal.
- Advanced Excel skills and a knowledgeable skill level in Microsoft Office Suite.
- Proven leadership skills.
- Motivated and enthusiastic, who is customer service oriented.
- Strategic/Critical thinker.
- Well organized.
- SAP system experience.
- SalesForce system experience.
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