Customer Service Ambassador

7 days ago


Nashville, Tennessee, United States FusionSite Full time
About the Role

FusionSite is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide support via various channels, including phone, email, and online chat.
  • Order Management: Collect and enter orders for new or additional products and services, including billing data.
  • Sales and Upselling: Utilize customer contact to sell additional/enhanced products, services, and events, when possible.
  • Issue Resolution: Field customer questions and complaints, and escalate issues to assigned specialists or other team members when necessary.
  • Account Management: Maintain customer accounts and records of customer interactions, including details of inquiries, complaints, or comments.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills, including active listening.
  • Service-Oriented: Demonstrate a service-oriented approach and ability to resolve customer grievances.
  • Technical Skills: Be proficient in computer skills and able to learn new software.
Education and Experience
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent.
  • Customer Service Experience: Have customer service experience and/or phone sales experience.
  • Language Skills: Be proficient in Spanish language.
Physical Requirements
  • Prolonged Sitting: Prolonged periods of sitting at a desk and working on a computer and telephone.
  • Lifting: Must be able to lift up to 25 pounds at times.
Equal Employment Opportunity

FusionSite is an equal employment opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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