Customer Service Representative

3 days ago

Nashville, Tennessee, United States Atlas Management Full time

**Job Summary**

Atlas Management is seeking a highly skilled Customer Support Specialist to join their team in Nashville, TN. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to clients with billing and service issues in a fast-paced call center environment.

**Key Responsibilities:**

  • Assist customers with inquiries and resolve issues in a timely and professional manner.
  • Collect and process customer information to facilitate account management and customer service.
  • Initiate orders for residential and commercial construction or services, explaining requirements, fees, and scheduling.
  • Advise customers on consumer services, billing programs, financial assistance, pay options, energy-saving techniques, and other company programs.
  • Make adjustments to accounts within policy guidelines to resolve customer complaints or problems.
  • Enter, retrieve, and utilize data from computer terminals, personal computers, and other sources as necessary.
  • Answer and process emergency calls.
  • Communicate with employees, customers, and other entities through personal contact, writing, or other means to provide information or answer questions related to the area of responsibility.
  • Perform work in a safe manner to protect employees, the public, and property.

**Requirements:**

  • High School Diploma or General Education Diploma.
  • Six months of experience assisting customers in person, via telephone, or email in a call center environment with requests, services, billing, pay options, and other company programs.
  • Intermediate Microsoft Office skills.
  • Must obtain a satisfactory score on applicable job-related examination(s). May be required to be bilingual.
  • Subject to 24-hour call and shift work.

**About Atlas Management:**

Atlas Management is a leading provider of management and human resources solutions to businesses and employment opportunities to individuals. With over 25 years of experience, we have established ourselves as a trusted partner in the industry.

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