Customer Service Specialist

2 weeks ago


Fargo, North Dakota, United States vnlemployment Full time

Position Overview:

As a Customer Care Support Expert, you will play a vital role in fostering customer loyalty by delivering exceptional service through various communication channels. Your primary responsibility will be to assist customers with inquiries, troubleshoot issues, and provide education on our products and services.

Key Responsibilities:

  • Engage with customers to diagnose and resolve issues related to phone, cable, internet, and home security services.
  • Address billing concerns and provide clear explanations to customers.
  • Educate customers on service features and benefits.
  • Maintain accurate records of customer interactions and transactions.
  • Prepare and manage work orders for service-related requests.
  • Follow up with customers as needed to ensure satisfaction.
  • Support field technicians by providing necessary information during service appointments.
  • Exhibit professionalism in all customer communications.
  • Participate in training sessions to enhance your skills and knowledge.
  • Uphold ethical standards and confidentiality in all customer service interactions.

Qualifications:

  • High school diploma or GED required; associate degree preferred.
  • Prior experience in customer service is essential.
  • Proficient typing and email skills are necessary.
  • Comfortable with technology and various applications.
  • Strong verbal and written communication abilities.
  • Able to thrive in a fast-paced environment.

Work Environment:

This role requires prolonged periods at a workstation and may involve working beyond standard hours, including evenings and weekends. You will need to manage multiple tasks efficiently while maintaining a positive atmosphere.

About the Company:

We are committed to providing our employees with a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development. Our organization values community involvement and encourages employee participation in local initiatives.



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