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Retail Operations Leader

2 months ago

San Jose, California, United States Lakeshore Learning Materials, LLC Full time
Job Overview

At Lakeshore Learning Materials, we are dedicated to crafting innovative educational resources and delivering exceptional customer experiences for educators, families, and children. Since our inception in 1954, we have expanded into a global network, boasting a robust e-commerce platform, multiple catalogs, over 60 retail locations, and a distinguished national sales team, along with international offices that enhance our leading supply chain operations. Our commitment to progress drives us to enhance our infrastructure for scalability, embrace data-informed strategies, and leverage technology to boost efficiency, ensuring our team has the best tools for optimal performance. We prioritize building a diverse workforce of passionate individuals who inspire each other, take calculated risks, explore new ideas, and view each day as a chance for growth.

Role Responsibilities

While a background in education is not required, a willingness to learn is crucial. As a vital member of the store management team, you will actively contribute to developing a high-performing team, optimizing store sales, and delivering an unforgettable shopping experience for our customers—all within a dynamic and rapidly evolving environment that requires operational expertise. This role is indeed challenging, but the rewards of success are significant.

Core Responsibilities:

Talent Development
  • Recruit and nurture a motivated, sales-oriented team.
  • Participate in the training and onboarding of new store associates.
Service Excellence
  • Exceed customer service expectations consistently.
  • Gather and relay customer feedback regarding product usage in educational and home settings.
  • Establish and maintain meaningful relationships with customers.
Revenue Growth & Operational Efficiency
  • Maximize sales while managing controllable expenses effectively.
  • Ensure visual merchandising and signage align with company standards.
  • Adhere to retail policies and procedures as outlined by the company.
Qualifications

Essential Skills & Attributes:

  • Genuine passion for delivering outstanding customer service.
  • Proactive and positive management approach, fostering teamwork.
  • Strong communication and training capabilities.
  • Exceptional organizational and time management skills.
  • Ability to exemplify and reinforce company standards across the team.
  • Commitment to recognizing and celebrating achievements, both large and small.
  • Capacity to provide constructive feedback regularly.
  • Ability to manage multiple tasks to meet various demands.
Requirements
  • Minimum of 1 year of relevant retail management experience.
  • Flexibility to work part-time, including evenings and weekends.
  • Familiarity with retail POS systems.
Additional Information

What We Offer:

  • Starting hourly wage of $21 with potential for a 15% bonus.
  • 401(k) retirement plan.
  • Generous employee discount.
  • Quarterly bonus program.

At Lakeshore, we recognize that our diversity strengthens us, and when everyone feels included and valued, we all thrive. We are committed to embracing our differences and fostering a diverse and inclusive community that reflects the educators, families, and children we serve.

Equal Employment Opportunity Policy

We select individuals to join the Lakeshore family based on their skills, merits, and exceptional talents—regardless of race, color, creed, sexual orientation, gender identity, marital status, military status, religion, age, national origin, ancestry, or any other characteristic protected by applicable law. We believe that equality is essential for success.