Senior Customer Success Associate, Payors

4 weeks ago


New York, New York, United States Stellar Health Full time
About Stellar Health

Stellar Health is a US-based health-tech company that has revolutionized the way healthcare providers and payors work together. Our platform uses technology, people, and analytics to support providers at the point of care, delivering real-time patient information and empowering providers and care teams with incentives that reward quality health outcomes.

About the Position

We are seeking a highly skilled Senior Customer Success Associate to join our team. As a key member of our Customer Success Team, you will be responsible for end-to-end deployment of our programs with our customers, including setting up initial program parameters, defining program-level success metrics, and designing and deploying tailored initiatives to ensure success against our program strategy.

Key Responsibilities
  • Conduct analysis to help define the overall Customer Success strategy for dedicated customers
  • Evaluate customer health and contribute to strategies to help mitigate risk and identify opportunities for account growth
  • Partner with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business
  • Build trusted relationships with varying seniority levels, internally and externally, and become a key point of contact by deploying effective storytelling and prioritization as needed
  • Flex your data and analytics chops on a regular basis, using data to understand how customers are performing and which levers may need to be pulled to drive more ROI
Requirements
  • At least 2 years of previous work experience in a customer/client-facing role, with a preference for candidates who have worked in healthcare
  • Strong preference for candidates with experience working with VBC, Risk Adjustment, or Quality programs
  • Skilled at customer management and able to build relationships as a trusted and respected thought-partner
  • Able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI
  • Experienced in prioritization and project management
  • An exceptional communicator, able to crisply articulate problems and solutions even when operating under uncertainty
  • Able to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team
  • Strong analytical skills with attention to detail and able to handle complex data
  • A strong interest in healthcare, particularly value-based care, and/or willingness to learn more
What We Offer
  • A competitive salary range of $100,000 - $120,000, with eligibility for an annual performance-based bonus and equity grant
  • A carefully curated selection of wellness benefits and perks, including medical, dental, and vision benefits, unlimited PTO, universal paid family leave, and a monthly wellness stipend
  • Stock options and a 401k matching program
  • Career development opportunities, including manager training, coaching, and an internal mobility program
  • A broad calendar of company-sponsored social events
About Us

Stellar Health is an equal opportunity employer and is committed to diversity and inclusion. We believe that diverse teams enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.



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