Customer Success Associate

1 week ago

New York, New York, United States Sky IT Group Full time
About the Role

We are seeking a highly skilled Customer Success Associate to join our team at Sky IT Group.

Key Responsibilities:

  • Client Support: Provide exceptional support to a portfolio of existing clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
  • Account Management: Collaborate with internal teams to deliver high-quality solutions, addressing reporting issues and inquiries in a timely manner.
  • Problem-Solving: Utilize strong analytical and problem-solving skills to identify and assess client needs, exercising sound judgment to analyze and identify opportunities aligned with corporate strategy.
  • Communication: Develop and deliver high-quality overviews and demonstrations of reporting services, responding to standard questions regarding the company and services.

Requirements:

  • Excellent written and verbal communication skills, including solution-based issues management.
  • Demonstrated ability to work well under tight deadlines and pressure without compromising standards.
  • Proven competency of intermediate-to-advanced Excel skills required.
  • Display a high level of energy and sense of urgency to drive both exceptional client satisfaction and internal efficiencies.
  • Charismatic, bright, and analytical with a "can-do" mentality.

Preferred Qualifications:

  • Four-year Degree, preferably in Business.
  • 1-2 years experience in apparel/fashion merchandising, buying, planning, or related activities.
  • Proven success in managing internal and external relationships, communications.
  • Proven ability to comprehend basic retail math and utilize intermediate-to-advanced excel skills across daily activities.
  • Knowledge of retail/wholesale enterprise and business intelligence reporting programs.

About Sky IT Group:

Sky IT Group is the home of SKYPAD, a leading B2B SaaS platform supporting the collaboration of the world's most recognizable brands with top retailers across the globe.

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