Senior Cash Handling Associate

4 weeks ago

Mescalero, New Mexico, United States Inn of the Mountain Gods Full time
Position Title: Main Bank Cashier

Reports To: Cage/Main Bank Manager, Supervisor

Supervises: N/A

Summary of Position

The Main Bank Cashier is responsible for executing and documenting cash transactions to facilitate casino gaming operations.

Key Responsibilities and Performance Expectations
  • Skills and Knowledge
  • Demonstrates and articulates Hospitality Behaviors and Performance Standards effectively.
  • Knows where to find the necessary information to complete tasks to the required standard.
  • Exhibits technical skills necessary for task completion.
  • Understands and exemplifies the behavioral values or standards essential for task execution.
  • Takes initiative to resolve issues and finds solutions independently.
  • Knows how to seek assistance when required to achieve goals.
  • Possesses comprehensive knowledge of IMGR&C products and services.
  • Provides guests with accurate directions and venue information. Responds promptly and professionally to all feedback.
  • Performance Standards
  • Meets or exceeds expected outcomes in Key Responsibilities and technical/operational SOPs.
  • Proactively addresses challenges and identifies innovative solutions.
  • Acts decisively in the absence of guidance to meet guest or internal customer needs.
  • Adapts quickly to change, applying skills positively to achieve success.
  • Supports the Quality Goal of achieving accuracy on the first attempt.
  • Maintains the integrity and cleanliness of IMGR&C property and equipment.
  • Proposes improvements to enhance performance.
  • Behavioral Expectations
  • Exhibits behavior aligned with IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
  • Approaches all tasks with enthusiasm and inspires the same in others.
  • Maintains a positive demeanor in all situations.
  • Respects the individuality of others and fosters open communication.
  • Speaks positively about guests, colleagues, and the organization in all contexts.
  • Treats everyone with respect at all times.
  • Service Excellence
  • Serves others with dedication.
  • Identifies and communicates the needs of guests and colleagues effectively.
  • Takes prompt action to meet or exceed service expectations.
  • Seeks opportunities to enhance service delivery for individuals or teams.
  • Willingly provides assistance beyond assigned responsibilities to support overall success.
  • Takes ownership of guest issues until resolution is achieved.
  • Professional Standards
  • Adheres to IMGR&C Appearance standards.
  • Upholds IMGR&C reputation and image in all interactions.
  • Attendance Requirements
  • Complies with IMGR&C attendance policies.
  • Notifies supervisors of anticipated absences as early as possible.
  • Expected to work during Marketing Special Events and Concerts.
  • Communication Skills
  • Provides timely information essential for others' success.
  • Shares critical information with the next shift to ensure continuity.
  • Listens actively to others and considers their feedback.
  • Asks clarifying questions to understand others' expectations.
  • Reports guest feedback to Supervisor or Manager.
  • Informs Supervisor or Manager of any discrepancies in property or equipment standards.
  • Team Collaboration
  • Prioritizes team success over individual achievements.
  • Assists team members in achieving their goals without being prompted.
  • Takes proactive steps to resolve interpersonal conflicts.
  • Supports other departments in their objectives.
  • Shares ideas for enhancing team success and guest satisfaction with Supervisor or Manager.
  • Contributes to departmental meetings with suggestions for progress and success.
  1. Essential Duties and Responsibilities include the following and are subject to change at management's discretion:
  • Handles internal customer transactions (department and other casino resort departments), including money exchanges and distribution of funds upon completion of required documentation.
  • Maintains accountability for Cage and Main Bank operations, including documentation and safeguards for gaming chips, and inventory reconciliation.
  • Authenticates currency of $20.00 and higher.
  • Ensures all required forms are completed accurately.
  • Completes necessary paperwork to comply with federal currency transaction reporting requirements.
  • Calculates and executes daily bank deposits.
  • Verifies funds transfer from Soft Count.
  • Performs daily deposits of cash and checks to the bank.
  • Responsible for maintaining appropriate fill levels in redemption machines.
  • Builds and maintains cashier banks following proper procedures.
  • Verifies all cash submitted by operating departments, including cage cashier banks.
  • Adheres to regulatory, departmental, and casino policies and procedures, as well as the Casino Internal Control Structure (ICS).
  • Must be able to obtain and maintain a gaming license.
  1. Supervisory Responsibilities
  2. Education and Experience Requirements
Demonstrates IMGR&C Values represented by the acronym A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all tasks with enthusiasm and encourages the same in others. Maintains a positive approach in all situations. Treats others with respect consistently. Collaborates with team members to achieve event objectives, exemplifying teamwork.
  • High School Diploma or General Education Degree (GED); or six months of relevant experience and/or training. Preference for Mescalero Apache Tribal members and those with bicultural experience.
  • Previous employment with IMGR&C will be considered as relevant experience, along with satisfactory work history including job performance, attendance, and responsibility.
  1. Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand-held communication devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for extended periods.
  1. Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may encounter hostile environments with guests and may be subject to high-stress situations.

Approvals:

Team Member Signature

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