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Receiving Operations Supervisor
2 months ago
Position Title: Receiving Operations Supervisor
Reports To: Receiving Operations Manager
Supervises: Receiving Staff, Administrative Support
Position Summary
The Receiving Operations Supervisor is responsible for overseeing personnel who verify and document the arrival of shipments and the distribution of goods to various departments. This role entails managing inventory orders, ensuring proper receipt and storage, and supervising the transportation of inventory to different areas within the organization, including properties associated with Inn of the Mountain Gods Resort and Casino.
Key Responsibilities and Expectations
- Capability
- Demonstrates and articulates Hospitality Standards and Performance Expectations.
- Knows where to source necessary information to fulfill tasks effectively.
- Exhibits technical skills required to complete tasks proficiently.
- Communicates behavioral standards essential for task completion.
- Takes initiative in problem-solving when solutions are not readily available.
- Knows how to seek assistance when required to achieve objectives.
- Possesses comprehensive knowledge of the products and services offered by the organization.
- Provides guests with accurate directions and venue information, addressing all feedback promptly and professionally.
- Performance
- Achieves expected outcomes and adheres to standards outlined in operational procedures.
- Adapts to challenges by discovering innovative solutions to meet goals.
- Acts independently to address guest or internal customer needs in the absence of guidance.
- Responds positively to change, applying skills effectively to succeed.
- Contributes to the achievement of quality objectives, ensuring tasks are completed correctly the first time.
- Safeguards the organization’s property, maintaining cleanliness and good condition of all areas and equipment.
- Proposes enhancements to improve operational performance.
- Conduct
- Exhibits behavior that aligns with the organization’s standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
- Approaches tasks with enthusiasm and inspires others to do the same.
- Maintains a positive demeanor in all situations.
- Respects the individuality of colleagues and fosters open communication.
- Speaks positively about guests and team members in all contexts.
- Treats others with dignity and respect at all times.
- Service Excellence
- Prioritizes serving others effectively.
- Identifies and communicates the needs of guests and colleagues.
- Takes prompt action to fulfill the needs of others.
- Seeks opportunities to enhance the service provided by the team.
- Willingly assists beyond assigned responsibilities to support the organization’s success.
- Takes ownership of guest issues until resolution is achieved.
- Professional Standards
Embodies the core values of the organization, represented by the acronym A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Engages in all activities with a positive attitude and encourages the same in others. Treats all individuals with respect and collaborates effectively with team members to achieve collective goals.
- Adheres to the organization’s appearance standards.
- Upholds the reputation and image of the organization in all interactions.
- Attendance
- Complies with attendance policies.
- Notifies supervisors of any anticipated absences as early as possible.
- Expected to participate in all marketing events and special functions.
- Communication
- Provides essential information to enable others to succeed.
- Shares relevant information with subsequent shifts to ensure continuity.
- Listens actively to others and incorporates their feedback when feasible.
- Asks clarifying questions to better understand the expectations of others.
- Reports guest feedback and concerns to supervisors or managers.
- Informs supervisors of any conditions that do not meet organizational standards.
- Team Collaboration
- Prioritizes team success over individual achievements.
- Assists team members in achieving their goals without being prompted.
- Takes initiative to resolve conflicts among individuals.
- Supports other departments in achieving their objectives.
- Shares ideas to enhance team success and guest satisfaction with management.
- Contributes to discussions that promote progress and success during team meetings.
- Essential Duties and Responsibilities include the following and may be adjusted at management's discretion:
- Assign weekly tasks to team members.
- Oversee package monitoring by dates, ensuring FIFO processing.
- Ensure timely delivery of all items, both internal and external.
- Maintain organized email records of packages.
- Ensure proper handling of documentation by the team.
- Keep all storage areas orderly and clean.
- Maintain cleanliness in loading and unloading areas.
- Ensure a safe working environment.
- Supervisory Responsibilities
- Foster open communication with team members.
- Monitor attendance and timekeeping.
- Delegate responsibilities to ensure all tasks are completed.
- Education and Experience Requirements
A high school diploma or equivalent is required, along with six months to one year of relevant experience and a minimum of two years in a supervisory role. Experience in receiving or warehouse operations is preferred. A valid driver's license is required with no prior DWI offenses. Candidates must be at least 21 years of age.
- Physical Requirements
The physical demands outlined here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands for various tasks, reach, stoop, kneel, crouch, or crawl, and communicate effectively. The team member must occasionally lift and/or move items weighing up to 50 pounds and must be able to stand for extended periods.
- Work Environment
The characteristics of the work environment described here are representative of those encountered while performing the essential functions of this position.
The noise level in the work environment is typically loud. The team member may be exposed to second-hand smoke and biohazardous materials. The work environment may also involve high-stress situations.
