Retail Sales Associate

Position Title: Retail Sales Associate at Inn of the Mountain Gods

Reports To: Retail Manager

Supervises: N/A

Summary of Position

The Retail Sales Associate is responsible for assisting patrons with inquiries regarding merchandise. This role involves executing sales transactions and maintaining product displays in accordance with merchandising standards. The associate will operate the cash register and manage all opening and closing responsibilities for their shift.

Key Responsibilities and Performance Expectations

• Skills and Abilities
• Demonstrates and articulates Hospitality Standards and Performance Expectations.
• Knows where to find necessary information to complete tasks effectively.
• Can explain and demonstrate the technical skills required to fulfill job responsibilities.
• Exhibits the behavioral values or standards essential for task completion.
• Understands how to take initiative in problem-solving when solutions are not readily available.
• Knows how to seek assistance from colleagues when necessary to achieve goals.
• Possesses comprehensive knowledge of products and services offered.
• Provides guests with directions or relevant venue information. Addresses all feedback or complaints promptly and professionally.
• Performance
• Meets expected outcomes and standards in Key Responsibilities and operational procedures.
• Responds to challenges by finding innovative solutions to achieve desired results.
• Acts independently to address guest or internal customer needs in the absence of guidance.
• Adapts quickly to changes, applying skills positively to succeed.
• Supports the goal of delivering quality service; "Do it right the first time."
• Maintains the integrity of the property by ensuring all areas, equipment, and furnishings are kept clean and in good condition.
• Offers suggestions for performance improvement.
• Behavior
• Exhibits behavior that aligns with company standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all tasks with enthusiasm and inspires enthusiasm in others.
• Maintains a positive demeanor in all situations.
• Respects the individuality of others and fosters open communication for collaboration.
• Speaks positively about guests, team members, and the organization in all contexts.
• Treats everyone with respect in all interactions.
• Service
• Serves others effectively.
• Identifies and communicates the needs of guests and colleagues.
• Takes prompt action to meet or exceed the needs of others.
• Seeks ways to enhance individual or team service delivery.
• Provides assistance beyond job responsibilities when necessary to support the organization.
• Takes ownership of guest issues until resolution is achieved.
• Professionalism
• Adheres to company appearance standards.
• Professionally represents the organization in all situations.
• Attendance
• Follows company attendance policies.
• Notifies supervisor of any anticipated absences as early as possible.
• Required to work during special events and promotions.
• Communication
• Provides necessary information to others in a timely manner.
• Shares relevant information with the next shift to ensure continuity.
• Listens actively to others without interruption and acts on their feedback when feasible.
• Asks clarifying questions to better understand expectations.
• Reports all guest feedback to Supervisor or Manager.
• Reports any issues regarding property standards to Supervisor or Manager.
• Team Collaboration
• Puts the success of the team above personal achievements.
• Assists team members in achieving their goals without being prompted.
• Takes initiative to resolve conflicts among individuals.
• Supports other departments in achieving their objectives.
• Shares ideas to enhance team success and guest satisfaction with Supervisor or Manager.
• Contributes to the overall success of the department and organization.
• Offers suggestions that promote progress and success during team meetings.

1. Essential Duties and Responsibilities include the following and may be adjusted at management's discretion:

• Inputs merchandise details and pricing into the sales system;
• Processes transactions and provides receipts to customers for all purchases;
• Records transaction amounts and prepares shift reports as directed by departmental policies;
• Verifies cash register totals against cash on hand;
• Delivers customer service in the retail environment to all patrons consistently. This includes, but is not limited to, providing pricing information and product details upon request;
• Issues credit notes for returned items;
• Assists supervisors in maintaining accurate inventory records;
• Helps in setting up and maintaining store displays;
• Performs additional duties as required;
• Complies with all regulatory, departmental, and organizational policies and procedures.

1. Supervisory Responsibilities
2. Education and Experience Requirements

Demonstrates the organization's core values reflected in the acronym A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all tasks with a positive attitude and encourages others to do the same. Treats all individuals with respect and collaborates effectively with team members to achieve common goals.

• High school diploma or equivalent; or six months to one year of relevant experience and/or training; or a combination of education and experience may be considered. Retail experience is preferred.

1. Physical Demands

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this role, the employee is frequently required to stand, walk, use hands for handling or feeling, reach with hands and arms, bend, kneel, or crouch, and communicate verbally. The employee must occasionally lift and/or move up to 50 pounds and must be able to stand for extended periods.

1. Work Environment

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this position.

The noise level in the work environment is typically loud. The employee may be exposed to second-hand smoke and biohazardous materials. The employee may also encounter high-stress situations.

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