Studio Coordinator, Retail

6 days ago

New York, New York, United States FOUNDRAE FINE JEWELRY Full time
Job Description

Job Title: Studio Coordinator, Retail

Company: Foundrae Fine Jewelry

Job Type: Full-time

Location: NYC

Job Summary

We are seeking a highly organized and detail-oriented Studio Coordinator to join our team at Foundrae Fine Jewelry. The successful candidate will be responsible for ensuring the accurate completion of all client orders, maintaining supplies and packaging stock levels, and participating in inventory management.

Key Responsibilities
  • Order Coordination:
    • Act as the liaison between internal teams to complete all orders in a timely manner.
    • Work with the Bench Jewelers to coordinate workflow ensuring prioritization of orders.
    • Coordinate engraving artwork and execution for in-house engravings.
    • Communicate with Retail/Fulfillment teams regarding inventory availability.
    • Efficiently manage order flow by prioritizing urgency of work and pacing longer lead-time orders.
    • Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
    • Confirm product details, quality level, and assembly accuracy before processing.
  • Order Processing:
    • Work with the sales team to process all orders.
    • Administer quality checklist and validate using brand standards.
    • Accurately document all inventory movement for orders.
  • Studio Reporting and Logs:
    • Log and track customer returns for repair using Repair Tracker.
    • Monitor and log unfulfilled work orders.
    • Track orders that cannot be completed because inventory is not present.
  • Inventory Management:
    • Participate in inventory cycle counting and use active problem-solving to investigate discrepancies.
    • Maintain accurate vault organization and consistently spot-check inventory trays to ensure accuracy of product storage.
    • Monitor internal inventory movement via transfers and use of sign-out sheet.
    • Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to sales floor.
    • Ensure timely communication with management and sales team regarding new arrivals and product replenishment.
  • Shipping and Receiving:
    • Ensure merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments.
    • Maintain organized shipping area ensuring all outgoing merchandise is properly packaged.
    • Follow the company guidelines regarding shipping to clients and intercompany.
  • Packaging and Supplies:
    • Order and manage non-merchandise supplies like stationery and packaging.
    • Re-stock appropriate levels of packaging supplies within the boutique.
Requirements
  • Education: Minimum of high school degree, Bachelor's degree preferred.
  • Experience: Minimum of 2 years previous experience in order management, inventory processing, and tracking preferably within luxury/retail.
  • Skills: PC/Mac proficient, advanced Excel skills, and knowledge of design programs a plus.
  • Personal Qualities: Outstanding attention to detail and highly organized, reporting skills, interest, and demonstrated experience in creating and streamlining processes.
  • Work Schedule: Must be able to work a flexible schedule including evenings, weekends, and holidays.
Benefits

The appointed candidate will be offered an annual salary between $58,000 - $63,000 plus the opportunity for a bonus, a comprehensive benefits package including medical, short and long-term disability, various paid time off programs, employee discount/perks, and retirement plan.

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