Bilingual Spanish Care Team Representative

1 day ago


Winchester, Tennessee, United States Sedgwick Full time
About Sedgwick

Sedgwick is a company that values caring and puts people at the heart of everything we do. We strive to create a culture of empathy and understanding, where our colleagues feel supported and valued. Our goal is to provide a work environment that is flexible, inclusive, and fair, where everyone has the opportunity to grow and develop their careers.

Job Summary

We are seeking a Bilingual Spanish Care Team Representative to join our team. As a Care Team Representative, you will be the first point of contact for customers and will be responsible for providing excellent customer service, resolving issues, and escalating concerns as needed. You will work in a collaborative team environment and will have the opportunity to develop your skills and grow your career.

Responsibilities
  • Provide excellent customer service to external customers and internal support to an assigned team.
  • Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
  • Provide detailed notes on phone calls, and track and code documentation according to standard processes.
  • Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
  • Resolve issues with one call/one-person responses.
  • Investigate customer feedback.
  • Track trends.
  • Assist with developing corrective/preventative actions.
  • Perform administrative tasks.
Requirements
  • High school diploma or GED required.
  • Strong oral and written communication skills.
  • Computer literate, including Microsoft Office.
  • Organizational skills required.
  • Clerical or customer service experience or equivalent combination of education and experience preferred.
What We Offer
  • A world-class training program with a comprehensive curriculum.
  • An assigned mentor and manager who will support and guide you on your career journey.
  • Career development and promotional growth opportunities.
  • A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.
Application Process

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submission, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include:

  • Physical: Computer keyboarding.
  • Auditory/visual: Hearing, vision, and talking.
  • Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to meet deadlines.

  • Physician Assistant

    2 weeks ago


    Winchester, Tennessee, United States TEAM HEALTH Full time

    Post-Acute Care Opportunity in TennesseeWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our post-acute care team in Winchester, Tennessee. As a member of our team, you will provide primary care to patients at a skilled nursing facility, working a target of 3 days of rounding per week.About the Role:Customize your own schedule to...


  • Winchester, Tennessee, United States Advance Financial Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers in our retail locations throughout Tennessee.Key...


  • Winchester, Tennessee, United States TEAM HEALTH Full time

    Post-Acute Care Opportunity in TennesseeWe are seeking a skilled Nurse Practitioner or Physician Assistant to join our post-acute care team in Winchester, Tennessee. As a member of our team, you will provide primary care to patients at a skilled nursing facility with a target of 3 days of rounding per week.Key Highlights:Customizable Schedule: Create your...


  • Winchester, Tennessee, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a welcoming...


  • Winchester, Tennessee, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a skilled RN Field Care Coordinator to join our team at UnitedHealth Group. In this role, you will work in the field to coordinate the long-term care needs of patients in the local community.Key Responsibilities:Assess, plan, and implement care strategies tailored to individual patient needsIdentify and initiate referrals for social...


  • Winchester, Tennessee, United States UnitedHealth Group Full time

    About the RoleAt UnitedHealth Group, we're committed to simplifying the healthcare experience and creating healthier communities. As a RN Field Care Coordinator, you'll play a vital role in coordinating the long-term care needs for patients in the local community.Key ResponsibilitiesAssess and Plan Care Strategies: Develop individualized care plans that...

  • Critical Care Nurse

    4 weeks ago


    Winchester, Tennessee, United States Southern Tennessee Regional Health System - Winchester Full time

    About the RoleSouthern Tennessee Regional Health System - Winchester is seeking a highly skilled Registered Nurse to join our Intensive Care Unit team.Key ResponsibilitiesProvide direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.Monitor and note the condition of the patient, keeping...


  • Winchester, Tennessee, United States Food City Supermarket Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Fresh Pack Coordinator at Food City Supermarket. As a key member of our store team, you will be responsible for ensuring efficient and courteous customer service at all times.Key Responsibilities:Provide exceptional customer service to all customers,...


  • Winchester, Tennessee, United States Southern Tennessee Regional Health System - Winchester Full time

    Job Title: Intensive Care Registered NurseAbout the Role:We are seeking a highly skilled and compassionate Intensive Care Registered Nurse to join our team at Southern Tennessee Regional Health System - Winchester. As a key member of our ICU team, you will provide high-quality patient care and work collaboratively with our multidisciplinary team to deliver...

  • Registered Nurse

    22 hours ago


    Winchester, Tennessee, United States LifePoint Health Full time

    Job SummaryWe are seeking a skilled and compassionate Registered Nurse to join our Post Acute/Skilled Care team at Southern Tennessee Regional Health System in Winchester, Tennessee.ResponsibilitiesProvide direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.Perform plan of care intervention,...


  • Winchester, Tennessee, United States LifePoint Health Full time

    Job SummaryWe are seeking a highly skilled and dedicated Lead Restorative CNA/Act.Coord Sewanee to join our team at Southern Tennessee Regional Health System - Winchester. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and supporting the growth and development of our nursing staff.Key...


  • Winchester, Tennessee, United States Southern Tennessee Regional Health System - Winchester Full time

    Job Title: Intensive Care Registered NurseWe are seeking a highly skilled and compassionate Intensive Care Registered Nurse to join our team at Southern Tennessee Regional Health System - Winchester.About the Role:Provide direct patient care to critically ill patients using the nursing process in accordance with applicable scope and standards of...


  • Winchester, Tennessee, United States LifePoint Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our Intensive Care Unit team at LifePoint Health. As an ICU Nurse, you will play a critical role in providing high-quality patient care and contributing to the success of our healthcare team.Key ResponsibilitiesProvide direct patient care to critically ill patients,...


  • Winchester, Tennessee, United States LifePoint Health Full time

    Job SummaryWe are seeking a skilled and compassionate Registered Nurse to join our Intensive Care Unit team at Southern Tennessee Regional Health System. As a critical care nurse, you will provide high-quality patient care to critically ill patients, working collaboratively with our interdisciplinary team to ensure the best possible...


  • Winchester, Tennessee, United States Southern Tennessee Regional Health System - Winchester Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our Intensive Care Unit team at Southern Tennessee Regional Health System - Winchester. As a key member of our healthcare team, you will provide direct patient care to critically ill patients, working collaboratively with physicians and other healthcare professionals to...


  • Winchester, Tennessee, United States Southern Tennessee Regional Health System - Winchester Full time

    Job SummarySouthern Tennessee Regional Health System - Winchester is seeking a highly skilled Registered Nurse to join our Intensive Care team. As a key member of our healthcare team, you will provide direct patient care to critically ill patients, utilizing your expertise in critical care nursing to ensure the highest level of patient satisfaction and...


  • Winchester, Tennessee, United States Twice Daily Full time

    Job OverviewTwice Daily is seeking a highly motivated and experienced Retail Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for assisting the General Manager in leading and coaching team members to deliver exceptional guest experiences.Key ResponsibilitiesAssist the General Manager in leading and...


  • Winchester, Tennessee, United States Amedisys Full time

    About AmedisysAmedisys is a leading provider of home health, hospice and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system.Job SummaryWe are seeking a compassionate and skilled Occupational Therapist to join our team in providing high-quality care to patients in their homes. As an Occupational Therapist with...

  • Staff Pharmacist

    3 weeks ago


    Winchester, Tennessee, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and compassionate Staff Pharmacist to join our team at Walmart. As a key member of our pharmacy team, you will be responsible for providing exceptional patient care, counseling, and medication management services to our customers.Key ResponsibilitiesProcess and accurately dispense prescription orders, ensuring...

  • Registered Nurse

    4 weeks ago


    Winchester, Tennessee, United States LifePoint Health Full time

    Job Summary:We are seeking a Registered Nurse to join our Post Acute/Skilled Care team at Southern Tennessee Regional Health System. As a Registered Nurse, you will provide direct patient care to patients using the nursing process in accordance with applicable scope and standards of practice.Responsibilities:Provides direct patient care to patients using the...