Retail Assistant Manager

4 days ago


Winchester, Tennessee, United States Twice Daily Full time
Job Overview

Twice Daily is seeking a highly motivated and experienced Retail Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for assisting the General Manager in leading and coaching team members to deliver exceptional guest experiences.

Key Responsibilities
  • Assist the General Manager in leading and coaching team members to maximize guest satisfaction.
  • Supervise all aspects of store operations in the absence of the General Manager.
  • Ensure "best in class" service is extended and delivered to all Twice Daily guests.
  • Develop a passion for the Twice Daily offering and culture in self and others.
  • Act as a role model for all elements of the Twice Daily culture and core values.
  • Train, develop, and lead team members to go above and beyond for each guest.
  • Provide daily coaching to individual staff on their roles in delivering the Twice Daily store culture and values.
  • Maintain all Twice Daily interior and exterior image standards.
  • Perform basic math functions to collect payments, make accurate change, and maintain an accurate cash drawer.
  • Keep the store clean and orderly, including bathrooms and fuel dispensers.
  • Participate in stocking of items and marketing promotion efforts.
  • Memorize product locations throughout the store and guide customers while providing suggestions, as needed.
  • Assist General Manager in hiring activities.
  • Participate in employer branding and recruitment marketing programs.
  • Reports to work on time, ready to work scheduled shift.
Requirements
  • 18+ years of age.
  • 2+ years' experience in the retail, food service, or hospitality industries.
  • Must be able to serve guests, communicate, and handle cash transactions effectively.
  • Must be accountable, reliable, and punctual.
  • Must have sufficient visual ability to check identification and process credit cards.
  • Must be able to lift/stock inventory weighing up to 50 pounds (lifting cases of milk, beer, soda, etc.).
Preferred Qualifications
  • Associates degree in Business Administration, Marketing, Hospitality, or a related field.
  • Prior experience in a C-Store and/or food service environments.
  • Prior supervisory experience.
  • Experience working with Microsoft Suite of products.
  • Desire for a long-term career in retail services.
  • Bilingual applicants are encouraged to apply.

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