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Technical Support Specialist

1 month ago

Chicago, Illinois, United States The Alden Network Full time
Job Summary
As a Technical Support Specialist at The Alden Network, you will be responsible for providing expert technical assistance and support related to computer systems, hardware, and software. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring minimal downtime for our customers.

Key Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone, providing clear and concise solutions.
  • Train computer users on various software applications and hardware devices.
  • Maintain daily performance of computer systems, ensuring optimal functionality and efficiency.
  • Respond to email messages for customers seeking help, providing timely and accurate solutions.
  • Ask questions to determine the nature of the problem and walk customers through the problem-solving process.
  • Install, modify, and repair computer hardware and software, as well as clean up computers and run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users and follow up with customers to ensure issues have been resolved.
  • Gather feedback from customers about computer usage and run reports to determine malfunctions that continue to occur.
  • Be proficient in Break/Fix repairs to existing equipment that comes in.

Requirements
  • Proficiency in computer systems, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and troubleshooting skills.
  • Ability to maintain confidentiality and handle sensitive information.