Client Retention Specialist

2 weeks ago

Staten Island, New York, United States RPS Full time
Overview


At Risk Placement Services, we are more than just colleagues – we excel through teamwork, innovation, and addressing challenges directly.

Our environment encourages a culture where every idea is valued, and each individual's input is significant.

Step into a realm of enthusiasm and creativity as we collaborate with top-tier carriers to craft comprehensive coverage solutions for our clients.

Unlock your potential and become part of our dynamic team, where you will have the autonomy to explore and the backing to develop.


We recognize that every applicant brings unique qualities to the table, including you. Therefore, even if you feel you are close but not an exact fit, we invite you to consider this opportunity.

Your Role and Responsibilities

As a primary focus, you will manage client accounts effectively.
Oversee the daily management of routine to moderately complex client accounts.
Maintain an assigned portfolio of business while fostering, enhancing, and solidifying relationships with current clients.
Achieve retention objectives for your designated group of accounts.
May coordinate the efforts of administrative support and customer service teams.
May assist an Account Executive and/or a Broker Producer.

About You

Qualifications:
Bachelor's degree with a minimum of 3 years of experience in client coordination and/or claims management
OR
High School diploma with at least 8 years of experience in client coordination and/or claims management.
Licensure is required.
Willingness to travel approximately 25% of the time.

Key Attributes:
Exceptional verbal and written communication skills.
Adept at quickly identifying critical issues.

Compensation and Benefits


In addition to a competitive salary, supportive teams, and exciting career paths, we offer a comprehensive range of benefits.

Below are the

minimum core benefits
you can expect, which may improve based on your job level:
Medical, dental, and vision plans starting from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Additional Benefits Include:
Digital mental health services
Flexible work hours (availability varies by office and job function)
Training and development programs
Wellness initiatives – enhancing your health through challenges, workshops, and digital fitness programs for overall wellbeing
Charitable matching gift program
And more...
Commitment to Inclusion and Diversity

Inclusion and diversity are integral to our business and are woven into the fabric of our organization.

For over 95 years, we have been committed to sustainability and supporting the communities where we operate.

We embrace the diverse identities, experiences, and talents of our employees, enabling us to better serve our clients and communities. We view inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we fully embody our organizational values.

We believe in equal employment opportunities for all individuals and prohibit any form of discrimination based on protected characteristics as defined by applicable laws.

We will also make reasonable accommodations for known physical or mental limitations of qualified individuals with disabilities, unless such accommodations would impose an undue hardship on our operations.

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