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Customer Experience Specialist

2 months ago

Louisville, Kentucky, United States Clayton & Crume Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Clayton & Crume. As a key member of our Retail team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.

Key Responsibilities
  • Customer Service: Provide top-notch customer service, ensuring every customer interaction is positive and memorable.
  • Product Knowledge: Develop and maintain in-depth knowledge of our leather goods and lifestyle products, enabling you to effectively educate and convert customers.
  • Store Operations: Assist with routine opening and closing procedures, maintaining a clean and organized store environment.
  • Team Collaboration: Communicate effectively with the Fulfillment Team and Customer Support Team to ensure seamless customer experiences.
  • Events and Promotions: Participate in occasional events at our flagship retail store, promoting our brand and products.
Requirements
  • Customer-Facing Experience: Proven experience in retail sales, customer service, or a related field.
  • Interpersonal and Communication Skills: Exceptional interpersonal, communication, and customer service skills.
  • Organizational and Leadership Skills: Strong organizational and leadership skills, with the ability to work independently and as part of a team.
  • Motivation and Flexibility: A motivated, self-starter mentality, with flexibility to work evenings and weekends as needed.
  • Education: High School diploma required, Bachelor's degree preferred.
About Us

Clayton & Crume is a leather goods and lifestyle brand based in Louisville, KY. We pride ourselves on our team-fueled mission to become a nationwide brand synonymous with quality and excellence. We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.